Risk, Limitations and Assumptions

Risks, Limitations & Assumptions

• The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:

  • Connectivity Exception (ConnectTimeoutException, HttpHostConnectException, UnknownHostException)
  • Authentication Exception(UnauthorizedException)

• Citrix OnPrem VDI will send any duplicate/repeat failure alert notification for every 6 hours.

• Latest snapshot metric is available from Gateway version 14.0.0.

• Citrix OnPrem VDI cannot control monitoring pause/resume actions based on above alerts.

• Metrics can be used to monitor Citrix resources and can generate alerts based on the threshold values.

• We are not providing these following requested metrics as we are not getting any response in the API’s:

      DesktopConditions_ICALatency,ICASessionLatency,DatabaseConnected,DesktopsAvailable, DesktopsAvailablePercent, BrokerServiceStatus, PercentProcessorTime, PhysicalDiskCurrentQueueLength, PhysicalDiskTotalDiskBytesPerSec, DesktopsNeverRegistered, DesktopsNeverRegisteredPercent.
      

• Citrix OnPrem VDI is not compatible with Cluster Gateway.

• Support for Macro replacement for threshold breach alerts (i.e, customisation for threshold breach alert’s subject, description).

• No support of showing activity log and applied time.

• Citrix OnPrem VDI supports both Classic Gateway and NextGen Gateway.