Supported Versions
Gateway version: 9.0 HF cluster gateway or higher.

Crestron leads the way with best in class av integration equipment, where video comes to life and audio is crystal clear.

Step 1: Install the integration

  1. From All Clients, choose a client.
  2. Go to Setup > Integrations > Integrations.
  3. From Available Integrations, select Adapter > Poly AV - Studio Series.
Polycom studio 1
  1. From Install Poly AV - Studio Series Integration, enter:
Object NameDescription
NameConfiguration name.
Gateway ProfileGateway management profile associated with the client.
  1. Click Install.
    The Poly AV - Studio Series page displays the installed integration in the CONFIGURATION section.
Polycom studio 2

Step 2: Configure the integration

  1. From CONFIGURATION, click + Add.
  2. Go to Setup > Integrations > Integrations.
  3. From the Create Adapter Configuration page, enter:
    • Name: Configuration name.
    • Protocol:
      • HTTPS: For a secured connection.
      • HTTP: For an unsecured connection.
    • HostName/IP Address: IP address or host name of the target.
    • Resource Instance Name: Enter a value.
    • Notification Alerts: Select TRUE or FALSE.
      Notes:
      • By default FALSE is selected.
      • If you select TRUE, App will handle Critical/Recovery failure alert notifications for Connectivity, Authentication Exceptions.
  4. From the Credentials section, select Custom and enter the target device Username and Password.
  5. From the Resource Types & Metrics section, select the metrics and Availability you want.
    The Resource Types & Metrics section automatically displays the target device resource type such as VOIP.
  6. (Optional) Select the metrics from the Metrics section.
    Use Import to read in metrics and Export to save metrics locally.
  7. (Optional) From the Discovery Schedule section, select the checkbox to add a Recurrence Pattern. Choose one of the following intervals:
    • Minutes
    • Hourly
    • Daily
    • Weekly
    • Monthly
  8. From the Monitoring Schedule section, select target device monitoring frequency. The default frequency is set to 30 minutes.
  9. Click Save.
Polycom studio 3

After saving the integration, Poly AV - Studio Series resources are discovered and the monitoring is enabled according to the configured metric criteria.
The configuration is saved and displayed on the page.

Polycom studio 4

Step 3: View the Poly AV - Studio Series

The Polycom Studio App integration is displayed in the Infrastructure > Resources > Network Devices > VoIP.

Polycom studio 5

The basic information of the Polycom Studio is displayed under Attributes, you can check the below information:

Object NameDescription
Device TypeInformation of the device type.
Resource TypeInformation of the resource type.
Resource NameName of the resource.
Host NameName of the host device.
Alias NameThe name that you have created.
IP AddressIP address of the device.
MAC AddressThe MAC address of the device.
ModelModel number of the device.
FirmwareSoftware instructions residing in non-volatile storage that holds the content without power.

Supported metrics

Metric NameMetric Display NameUnit
polycom_studio_Provisioning_Status

studio device provisioning status. Registered -1, Unregistered-0
Provisioning Status
polycom_studio_Controller_Status

poly studio device controller status. Connected-1, Disconnected-0
Controller Status

Risks, Limitations & Assumptions

  • Component level threshold configuration is not possible.
  • Resource level metric threshold customization and frequency setting are not possible.
  • Usability issues in app configuration page while adding/editing.
  • Optional configuration parameters cannot be defined.
  • App upgrade is a manual process without version change.