| Supported Versions |
|---|
| REST API: REST API V1 and V2 |
| Gateway version: 9.0 HF cluster gateway or higher |
Polycom Trio is a modern conference room smartphone. Integrating Polycom-Trio-8800 helps you:
- Discover and monitor your Polycom devices.
- Check device availability and reliability.
Step 1: Install the integration
- From All Clients, choose a client.
- Go to Setup > Integrations > Integrations.
- From Available Integrations, select Adapter > Polycom-Trio-8800.
- From Install Polycom-Trio-8800 Integrations, enter:
| Object Name | Description |
|---|---|
| Name | Configuration name. |
| Gateway Profile | Gateway management profile associated with the client. |
The Polycom-Trio-8800 Integration page displays the installed integration in the CONFIGURATION section.
Step 2: Configure the integration
- From CONFIGURATION, click + Add.
- From the Create Adapter Configuration page, enter:
- Name: Configuration name.
- Protocol:
- HTTPS: For a secured connection.
- HTTP: For an unsecured connection.
- HostName/IP Address: Target device IP address.
- Resource Instance Name: Enter a value.
- Notification Alerts: Select TRUE or FALSE.
Notes:- By default FALSE is selected.
- If you select TRUE, App will handle Critical/Recovery failure alert notifications for Connectivity, Authentication Exceptions.
- From the Credentials section, select Custom and enter the target device Username and Password.
- From the Resource Types & Metrics section, select the metrics and Availability you want.
The Resource Types & Metrics section automatically displays the target device resource type such as VOIP. - (Optional) Select the metrics from the Metrics section.
Use Import to read in metrics and Export to save metrics locally. - (Optional) From the Discovery Schedule section, select the checkbox to add a Recurrence Pattern. Choose one of the following intervals:
- Minutes
- Hourly
- Daily
- Weekly
- Monthly
- From the Monitoring Schedule section, select target device monitoring frequency. The default frequency is set to 30 minutes.
- Click Save.
After saving the integration, Polycom-Trio-8800 resources are discovered and the monitoring is enabled according to the configured metric criteria.The configuration is saved and displayed on the page.
Step 3: View the Polycom-Trio-8800 details
The Polycom-Trio-8800 integration is displayed in the Infrastructure > Network category. Click the name to view details.
Supported metrics
| Metric Name | Metric Display Name | Unit |
|---|---|---|
| polycom_trio_Current_CPU_Usage The actual CPU Utilization at a specific point in time. | Current CPU Utilization | percent |
| polycom_trio_Average_CPU_Usage Provides device average CPU usage. | Average CPU Utilization | percent |
| polycom_trio_Used_Memory Provides the amount of memory used. | Memory Used in Mbytes | megabytes |
| polycom_trio_Free_Memory Provides device-free memory details. | Free Memory in Mbytes | megabytes |
| polycom_trio_Memory_Utilization Provides device memory usage details. | Memory Usage | percent |
| polycom_trio_Packets_Lost Provides packets lost information while transmission | Data Packets Lost | count |
| polycom_trio_Jitter Variation in the time delay between the signal transmission and its receipt over a network connection. | Jitter Time | milliseconds |
| polycom_trio_Max_Jitter Maximum variation in the time delay between the signal transmission and its receipt over a network connection. | Max Jitter Time | milliseconds |
| polycom_trio_Latency The time taken for the data to get to the destination across the network. | Latency | milliseconds |
| polycom_trio_RxMOSCQ The ranking or score of the quality of voice and video sessions geted from remote conversational quality tests. | Remote Conversational MOS Score | count |
| polycom_trio_TxMOSCQ The ranking or score of the quality of voice and video sessions geted from local conversational quality tests. | Local Conversational MOS Score | count |
| polycom_trio_RxMOSLQ The ranking or score of the quality of voice and video sessions geted from remote listening quality tests. | Remote Listening MOS Score | count |
| polycom_trio_TxMOSLQ The ranking or score of the quality of voice and video sessions geted from local listening quality tests. | Local Listening MOS Score | count |
| polycom_trio_Calendar_Connection_Status Provides calendar service connection status. | Polycom Trio Calendar Connection Status | — |
| polycom_trio_AppState Provides polycom device state info. | Polycom Trio AppState | — |
Risks, Limitations & Assumptions
- Component level threshold configuration is not possible.
- Resource level metric threshold customization and frequency setting are not possible.
- Usability issues in app configuration page while adding/editing.
- Optional configuration parameters cannot be defined.
- App upgrade is a manual process without version change.