Supported Versions
REST API: REST API V1 and V2
Gateway version: 9.0 HF cluster gateway or higher

Polycom Trio is a modern conference room smartphone. Integrating Polycom-Trio-8800 helps you:

  • Discover and monitor your Polycom devices.
  • Check device availability and reliability.

Step 1: Install the integration

  1. From All Clients, choose a client.
  2. Go to Setup > Integrations > Integrations.
  3. From Available Integrations, select Adapter > Polycom-Trio-8800.
Linux Install Integration
  1. From Install Polycom-Trio-8800 Integrations, enter:

Object NameDescription
NameConfiguration name.
Gateway ProfileGateway management profile associated with the client.
5. Click Install.
The Polycom-Trio-8800 Integration page displays the installed integration in the CONFIGURATION section.

Linux Install Integration

Step 2: Configure the integration

  1. From CONFIGURATION, click + Add.
  2. From the Create Adapter Configuration page, enter:
    • Name: Configuration name.
    • Protocol:
      • HTTPS: For a secured connection.
      • HTTP: For an unsecured connection.
    • HostName/IP Address: Target device IP address.
    • Resource Instance Name: Enter a value.
    • Notification Alerts: Select TRUE or FALSE.
      Notes:
      • By default FALSE is selected.
      • If you select TRUE, App will handle Critical/Recovery failure alert notifications for Connectivity, Authentication Exceptions.
  3. From the Credentials section, select Custom and enter the target device Username and Password.
  4. From the Resource Types & Metrics section, select the metrics and Availability you want.
    The Resource Types & Metrics section automatically displays the target device resource type such as VOIP.
  5. (Optional) Select the metrics from the Metrics section.
    Use Import to read in metrics and Export to save metrics locally.
  6. (Optional) From the Discovery Schedule section, select the checkbox to add a Recurrence Pattern. Choose one of the following intervals:
    • Minutes
    • Hourly
    • Daily
    • Weekly
    • Monthly
  7. From the Monitoring Schedule section, select target device monitoring frequency. The default frequency is set to 30 minutes.
  8. Click Save.
Linux Install Integration

After saving the integration, Polycom-Trio-8800 resources are discovered and the monitoring is enabled according to the configured metric criteria.
The configuration is saved and displayed on the page.

Linux Install Integration

Step 3: View the Polycom-Trio-8800 details

The Polycom-Trio-8800 integration is displayed in the Infrastructure > Network category. Click the name to view details.

Supported metrics

Metric NameMetric Display NameUnit
polycom_trio_Current_CPU_Usage

The actual CPU Utilization at a specific point in time.
Current CPU Utilizationpercent
polycom_trio_Average_CPU_Usage

Provides device average CPU usage.
Average CPU Utilizationpercent
polycom_trio_Used_Memory

Provides the amount of memory used.
Memory Used in Mbytesmegabytes
polycom_trio_Free_Memory

Provides device-free memory details.
Free Memory in Mbytesmegabytes
polycom_trio_Memory_Utilization

Provides device memory usage details.
Memory Usagepercent
polycom_trio_Packets_Lost

Provides packets lost information while transmission
Data Packets Lostcount
polycom_trio_Jitter

Variation in the time delay between the signal transmission and its receipt over a network connection.
Jitter Timemilliseconds
polycom_trio_Max_Jitter

Maximum variation in the time delay between the signal transmission and its receipt over a network connection.
Max Jitter Timemilliseconds
polycom_trio_Latency

The time taken for the data to get to the destination across the network.
Latencymilliseconds
polycom_trio_RxMOSCQ

The ranking or score of the quality of voice and video sessions geted from remote conversational quality tests.
Remote Conversational MOS Scorecount
polycom_trio_TxMOSCQ

The ranking or score of the quality of voice and video sessions geted from local conversational quality tests.
Local Conversational MOS Scorecount
polycom_trio_RxMOSLQ

The ranking or score of the quality of voice and video sessions geted from remote listening quality tests.
Remote Listening MOS Scorecount
polycom_trio_TxMOSLQ

The ranking or score of the quality of voice and video sessions geted from local listening quality tests.
Local Listening MOS Scorecount
polycom_trio_Calendar_Connection_Status

Provides calendar service connection status.
Polycom Trio Calendar Connection Status
polycom_trio_AppState

Provides polycom device state info.
Polycom Trio AppState

Risks, Limitations & Assumptions

  • Component level threshold configuration is not possible.
  • Resource level metric threshold customization and frequency setting are not possible.
  • Usability issues in app configuration page while adding/editing.
  • Optional configuration parameters cannot be defined.
  • App upgrade is a manual process without version change.