The utility Tokens are used in the integration payload configuration for ServiceDesk (incident, task, service request, problem), resources, and alerts in the Outbound Configurations.

Incident

Incident

NameTokenDescription
Access URL$utils.ticketAccessURL($incident.id,$incident.client.id,$incident.msp.id,$incident.serviceProviderId)Access URL of the incident.
Alert created time$utils.alertTime($incident.alertIdList,"create","yyyy-MM-dd'T'HH:mm:ssZ","GMT")Alert created time.
Alert ID(s)$incident.alertList"Alert id(s) of the incident in case incident is created from alert.
Alert Metric$utils.alertMetric($incident.alertIdList)Incident Related Alert Metric Name
Alert source$incident.tagValues.alertSourceSource of the alert in case the incident is created from alert.
Alert State$utils.alertState($incident.alertIdList)Incident Related Alert status.
Alert updated time$utils.alertTime($incident.alertIdList,"update","yyyy-MM-dd'T'HH:mm:ssZ","GMT")Alert updated time
Assigned user$incident.assignedTo.fullNameAssigned user to the incident.
Assignee group name$incident.assigneeGroup.nameAssignee Group name of the Incident.
Associated change request ID$incident.changeRequest.idAssociated changeRequest ID of the incident.
Associated incident ID$incident.parentTicket.idAssociated parent incident ID of the incident.
Associated problem ID$incident.problem.idAssociated problem ID of the incident.
Attachment base64 binary$utils.attachmentData($incident.latestResponse.attachments)Attached file content in base64 binary data.
Attachment file multipart$utils.attachmentMultipart($incident.latestResponse.attachments,$incident.client.uniqueId,$installedAppId,$incident.uniqueId,$incident.latestResponse.id,$entity)Attached file multipart
Attachment file name$utils.attachmentFileName($incident.latestResponse.attachments)Attached file name of incident.
Attachment type$utils.attachmentFileType($incident.latestResponse.attachments)Attached file type of incident.
Business Impact$incident.businessImpact.nameBusiness Impact name.
Category$utils.ticketCategory(false,$incident.id)Category of the Incident.
CC Mail List$incident.ccCC mail list of incident.
Client name$incident.client.nameClient name of the incident.
Client unique ID$incident.client.uniqueIdClient UniqueId of the Incident.
Client UUID$incident.client.uuidClient UUID of the Incident.
Comment$incident.responseComment of the Incident.
Conversations$utils.ticketConversations($incident.id,limit,isHMTL,latestOrder)Total conversations of ticket based on filtering limit.
Created By user$incident.createdBy.fullNameCreated By of incident.
Created date$utils.convertDate($incident.createdDate,"yyyy-MM-dd'T'HH:mm:ssZ","GMT")Created date of the Incident.
Description$incident.impactDescription of the incident.
Due date$utils.convertDate($incident.dueDate,"yyyy-MM-dd'T'HH:mm:ssZ")Due date of the Incident.
External Client ID$utils.extClientId($incident.client.id)External Client ID of Client.
External incident id$incident.extTicketIdExternalId of the incident.
External ticket ID$utils.extEntityId($incident.id,$installedAppId,$entity)Integrated third party ticket ID.
Incident ID$incident.uniqueIdID of the incident.
Latest comment description$incident.latestResponse.descriptionLatest comment description.
Latest comment HTML description$incident.latestResponse.htmlDescriptionLatest comment description in HTML format.
Latest comment subject$incident.latestResponse.subjectResponse Subject of the Incident.
Latest comment visible to customer$incident.latestResponse.visibleToCustomerResponse visibleToCustomer of the Incident.
Latest comments added by$incident.latestResponse.creator.fullNameUser who added latest response to incident.
Latest KB description$utils.kbArticleDetails($incident.id,$entity,"content")Description of latest KB article IDs attached.
Latest KB ID$utils.kbArticleDetails($incident.id,$entity,"uniqueId")UniqueId of latest KB article IDs attached.
Latest KB subject$utils.kbArticleDetails($incident.id,$entity,"subject")Subject of latest KB article IDs attached.
List KB article IDs$utils.kbArticleIds($incident.id,$entity)Returns List of KB article IDs attached.
Note$utils.latestNotes($incident.id,$incident.client.id)Note of the incident.
Partner name$incident.msp.namePartner name of the incident.
Partner unique ID$incident.msp.uniqueIdPartner UniqueId of the Incident.
Partner UUID$incident.msp.uuidPartner uuid of the Incident.
Priority$incident.priority.namePriority of the incident.
Priority updated by$incident.priorityUpdatedBy.fullNameUser who updated priority of the incident.
PSA Ticket ID$incident.psaTicketIdpsaTicketId of the Incident.
Reason to change status$incident.reason.nameCorresponding reason to change incident status.
Reported by$incident.requester.fullNameUser who has created the incident.
Resolution summary$incident.notesResolution summary of the Incident.
Source entity$incident.sourceEntityType.nameFrom which source the incident was created (e.g, Alert or API, etc.).
Source entity ID$incident.sourceEntityTypeIdID of the source from which incident was created(e.g, Alert ID).
Source policy$incident.sourcePolicyType.nameFrom which policy the incident was created (e.g, Autoincident, etc.) if any.
Source policy ID$incident.sourcePolicyTypeIdID of the policy from which incident was created(e.g, Autoincident policy ID).
Status$incident.status.nameStatus of the incident.
Status updated by$incident.statusUpdatedBy.fullNameUser who updated the status of the incident.
Sub category$utils.ticketCategory(true,$incident.id)Sub Category of the Incident.
Subject$incident.subjectSubject of the incident.
Suspend end date$utils.convertDate($incident.suspendEndDate,"yyyy-MM-dd'T'HH:mm:ssZ")Suspend end date of the Incident.
TicketResponseId$incident.latestResponse.extTicketResponseIdTicket response external id.
Time spent (mins)$incident.timeSpentTime spent on incident.
To Mail List$incident.toEmailTo mail list of incident.
Updated by$incident.lastUpdatedBy.fullNameUser who has updated the incident.
Urgency$incident.urgency.nameUrgency name.

Resource

NameTokenDescription
Impacted first resource group$utils.resourcesGroupDetails($incident.groups,"name")Impacted first resource group.
Impacted location details$utils.locationDetails($incident.resources,"description")Location details of the device.
Impacted resource host name$incident.resources.hostNameHost name of the Resource Attached to Incident.
Impacted resource id(s)$incident.deviceIdsAssigned device id(s) of the incident.
Impacted resource IP address$incident.resources.ipAddressIP Address of the Resource Attached to Incident.
Impacted resource last discovered time$incident.resources.lastDiscoveredTimeLast discovered time of the Resource Attached to Incident.
Impacted resource name$incident.resources.nameName of the Resource Attached to Incident.
Impacted resource name(s)$incident.deviceListAssigned device name(s) of the incident.
Impacted resource unique id$incident.resources.uniqueIdUnique ID of the Resource Attached to Incident.
Impacted resource(s) location$utils.locationDetails($incident.resources,"name")Assigned device(s) location of the incident.
Impacted single resource details$utils.resourceDetails($incident.resources,"uniqueId")Impacted single resource details.

Custom Fields

NameTokenDescription
MSP attributes$utils.customField($incident.msp.id,$incident.id,"incident","MSP attributes")MSP attributes.
Partner_custom_attribute$utils.customField($incident.msp.id,$incident.id,"incident","Partner_custom_attribute")Partner_custom_attribute.
Partner$utils.customField($incident.msp.id,$incident.id,"incident","Partner")Partner
drop-down-api-lab-INCIDENT$utils.customField($incident.msp.id,$incident.id,"incident","drop-down-api-lab-INCIDENT")drop-down-api-lab-INCIDENT.
text-api-lab$utils.customField($incident.msp.id,$incident.id,"incident","text-api-lab")text-api-lab

Functions

NameTokenDescription
Concatenate strings$utils.concatenateStrings(,)Concatenate two strings.
replaceString$utils.replaceString(,,)Replace Function.
substring$utils.substring(,,)Substring Function
truncate$utils.truncate(,)Truncate Function.

Service Request

Service Request

NameTokenDescription
Access URL$utils.ticketAccessURL($serviceRequest.id,$serviceRequest.client.id,$serviceRequest.msp.id,$serviceRequest.serviceProviderId)Access URL of the service request.
Assigned user$serviceRequest.assignedTo.fullNameAssigned user to the serviceRequest.
Assignee group name$serviceRequest.assigneeGroup.nameAssignee Group name of the service request.
Attachment base64 binary$utils.attachmentData($serviceRequest.latestResponse.attachments)Attached file content in base64 binary data.
Attachment file multipart$utils.attachmentMultipart($serviceRequest.latestResponse.attachments,$serviceRequest.client.uniqueId,$installedAppId,$serviceRequest.uniqueId,$serviceRequest.latestResponse.id,$entity)Attached file multipart.
Attachment file name$utils.attachmentFileName($serviceRequest.latestResponse.attachments)Attached file name of incident.
Attachment type$utils.attachmentFileType($serviceRequest.latestResponse.attachments)Attached file type of incident.
Category$utils.ticketCategory(false,$serviceRequest.id)Category of the service request.
cc$serviceRequest.cccc of the service request.
Client name$serviceRequest.client.nameClient of the service request.
Client unique ID$serviceRequest.client.uniqueIdClient UniqueId of the service request.
Client UUID$serviceRequest.client.uuidClient uuid of the service request.
Conversations$utils.ticketConversations($serviceRequest.id,limit,isHMTL,latestOrder)Total conversations of ticket based on filtering limit.
Created date$utils.convertDate($serviceRequest.createdDate,"yyyy-MM-dd'T'HH:mm:ssZ"))Created date of the service request.
Description$serviceRequest.impactDescription of the service request.
External Client ID$utils.extClientId($serviceRequest.client.id)External Client ID of Client.
External ticket ID$utils.extEntityId($serviceRequest.id,$installedAppId,$entity)External ticket id of the service request.
Latest comment description$serviceRequest.latestResponse.descriptionLatest comment description of the serviceRequest.
Latest comment HTML description$serviceRequest.latestResponse.htmlDescriptionLatest comment description of the serviceRequest in HTML format.
Latest comments added by$serviceRequest.latestResponse.creator.fullNameUser who added latest response to service request.
Latest KB description$utils.kbArticleDetails($serviceRequest.id,$entity,"content")Description of latest KB article IDs attached.
Latest KB ID$utils.kbArticleDetails($serviceRequest.id,$entity,"uniqueId")UniqueId of latest KB article IDs attached.
Latest KB subject$utils.kbArticleDetails($serviceRequest.id,$entity,"subject")Subject of latest KB article IDs attached.
List KB article IDs$utils.kbArticleIds($serviceRequest.id,$entity)Returns List of KB article IDs attached.
Partner name$serviceRequest.msp.namePartner of the service request.
Partner unique ID$serviceRequest.msp.uniqueIdPartner UniqueId of the service request.
Partner UUID$serviceRequest.msp.uuidPartner uuid of the service request.
Priority$serviceRequest.priority.namePriority of the service request.
Priority updated by$serviceRequest.priorityUpdatedBy.fullNameUser who updated priority of the service request.
Reason to change status$serviceRequest.reason.nameCorresponding reason to change service request status.
Reported by$serviceRequest.requester.fullNameUser who has created the service request.
Resolution summary$serviceRequest.notesResolution summary of the service request.
Service request ID$serviceRequest.uniqueIdID of the service request.
Source entity$serviceRequest.sourceEntityType.nameFrom which source the service request was created (e.g, Alert or API, etc.).
Source entity ID$serviceRequest.sourceEntityTypeIdID of the source from which service request was created(e.g, Alert ID).
Status$serviceRequest.status.nameStatus of the service request.
Status updated by$serviceRequest.statusUpdatedBy.fullNameUser who updated the status of the service request.
Sub category$utils.ticketCategory(true,$serviceRequest.id)Sub Category of the service request.
Subject$serviceRequest.subjectSubject of the service request.
Updated by$serviceRequest.lastUpdatedBy.fullNameUser who has updated the service request.

Resource

NameTokenDescription
Impacted first resource group$utils.resourcesGroupDetails($serviceRequest.groups,"name")Impacted first resource group.
Impacted resource id(s)$serviceRequest.deviceIdsAssigned device id(s) of the service request.
Impacted resource name(s)$serviceRequest.deviceListAssigned device name(s) of the service request.
Impacted resource(s) location$utils.locationDetails($serviceRequest.resources,"name")Assigned device(s) location of the service request.

Custom Fields

NameTokenDescription
Numeric-api-lab$utils.customField($serviceRequest.msp.id,$serviceRequest.id,"serviceRequest","Numeric-api-lab")Numeric-api-lab

Functions

NameTokenDescription
Concatenate strings$utils.concatenateStrings(,)Concatenate two strings.
replaceString$utils.replaceString(,,)Replace Function
substring$utils.substring(,,)Substring Function
truncate$utils.truncate(,)Truncate Function

Problem

Problem

NameTokenDescription
Access URL$utils.ticketAccessURL($problem.id,$problem.client.id,$problem.msp.id,$problem.serviceProviderId)Access URL of the problem.
Application$problem.applicationApplication of the problem.
Assigned user$problem.assignedTo.fullNameAssigned user to the problem.
Assignee group name$problem.assigneeGroup.nameAssignee Group name of the problem.
Associated change request ID$problem.changeRequest.idAssociated changeRequest ID of the problem.
Attachment base64 binary$utils.attachmentData($problem.latestResponse.attachments)Attached file content in base64 binary data.
Attachment file multipart$utils.attachmentMultipart($problem.latestResponse.attachments,$problem.client.uniqueId,$installedAppId,$problem.uniqueId,$problem.latestResponse.id,$entity)Attached file multipart.
Attachment file name$utils.attachmentFileName($problem.latestResponse.attachments)Attached file name of incident.
Attachment type$utils.attachmentFileType($problem.latestResponse.attachments)Attached file type of incident.
Category$utils.ticketCategory(false,$problem.id)Category of the problem.
cc$problem.cccc of the problem.
Client name$problem.client.nameClient of the problem.
Client unique ID$problem.client.uniqueIdClient UniqueId of the problem.
Client UUID$problem.client.uuidClient uuid of the problem.
Conversations$utils.ticketConversations($problem.id,limit,isHMTL,latestOrder)Total conversations of ticket based on filtering limit.
Created date$utils.convertDate($problem.createdDate,"yyyy-MM-dd'T'HH:mm:ssZ")Created date of the problem.
Description$problem.impactDescription of the problem.
Estimated Hours$utils.minutesToHours($problem.estimatedHours)Estimated Hours of the problem.
External ticket ID$utils.extEntityId($problem.id,$installedAppId,$entity)External ticket id of the problem.
External Client ID$utils.extClientId($problem.client.id)External Client ID of Client.
Latest comment description$problem.latestResponse.descriptionLatest comment description of the problem.
Latest comment HTML description$problem.latestResponse.htmlDescriptionLatest comment description of the problem in HTML format.
Latest comments added by$problem.latestResponse.creator.fullNameUser who added latest response to problem.
Latest KB description$utils.kbArticleDetails($problem.id,$entity,"content")Description of latest KB article IDs attached.
Latest KB ID$utils.ticketAccessURL($incident.id,$incident.client.id,$incident.msp.id,$incident.serviceProviderId)Access URL of the incident.
Latest KB subject$utils.kbArticleDetails($problem.id,$entity,"uniqueId")Access URL of the incident.
List KB article IDs$utils.kbArticleIds($problem.id,$entity)Returns List of KB article IDs attached.
Partner name$problem.msp.namePartner of the problem.
Partner unique ID$problem.msp.uniqueIdPartner UniqueId of the problem.
Partner UUID$problem.msp.uuidPartner uuid of the problem.
Priority$problem.priority.namePriority of the problem.
Priority updated by$problem.priorityUpdatedBy.fullNameUser who updated priority of the problem.
Problem ID$problem.uniqueIdID of the problem.
Reason to change status$problem.reason.nameCorresponding reason to change problem status.
Reported by$problem.requester.fullNameUser who has created the problem.
Resolution summary$problem.notesResolution summary of the problem.
Root cause$problem.rootCauseRoot cause of the problem.
Source entity$problem.sourceEntityType.nameFrom which source the problem was created (e.g, Alert or API, etc.).
Source entity ID$problem.sourceEntityTypeIdID of the source from which problem was created(e.g, Alert ID).
Status$problem.status.nameStatus of the problem.
Status updated by$problem.statusUpdatedBy.fullNameUser who updated the status of the problem.
Sub category$utils.ticketCategory(true,$problem.id)Sub Category of the problem.
Subject$problem.subjectSubject of the problem.
Updated by$problem.lastUpdatedBy.fullNameUser who has updated the problem.
Work around$problem.workaroundWork around of the problem.

Resource

NameTokenDescription
Impacted first resource group$utils.resourcesGroupDetails($problem.groups,"name")Impacted first resource group.
Impacted resource id(s)$problem.deviceIdsAssigned device id(s) of the problem.
Impacted resource name(s)$problem.deviceListAssigned device name(s) of the problem.
Impacted resource(s) location$utils.locationDetails($problem.resources,"name")Assigned device(s) location of the problem.

Custom Fields

NameTokenDescription
problem_Partner$utils.customField($problem.msp.id,$problem.id,"problem","problem_Partner")problem_Partner

Functions

NameTokenDescription
Concatenate strings$utils.concatenateStrings(,)Concatenate two strings.
replaceString$utils.replaceString(,,)Replace Function
substring$utils.substring(,,)Substring Function
truncate$utils.truncate(,)Truncate Function

Change Request

Change Request

NameTokenDescription
Access URL$utils.ticketAccessURL($change.id,$change.client.id,$change.msp.id,$change.serviceProviderId)Access URL of the change.
Assigned user$change.assignedTo.fullNameAssigned user to the change request.
Assignee group name$change.assigneeGroup.nameAssignee Group name of the change request.
Attachment base64 binary$utils.attachmentData($change.latestResponse.attachments)Attached file content in base64 binary data
Attachment file multipart$utils.attachmentMultipart($change.latestResponse.attachments,$change.client.uniqueId,$installedAppId,$change.uniqueId,$change.latestResponse.id,$entity)Attached file multipart.
Attachment file name$utils.alertState($incident.alertIdList)Incident Related Alert status.
Attachment type$utils.attachmentFileName($change.latestResponse.attachments)Attached file type of incident
Category$utils.ticketCategory(false,$change.id)Category of the change request.
cc$change.cccc of the change request.
Change plan$change.changePlanChange plan of the change request.
Change request ID$change.uniqueIdID of the change request.
Change type$change.changeType.nameChange type of the change request.
Client name$change.client.nameClient of the change request[].
Client unique ID$change.client.uniqueIdClient UniqueId of the change request.
Client UUID$change.client.uuidClient uuid of the change request.
Conversations$utils.ticketConversations($change.id,limit,isHMTL,latestOrder)Total conversations of ticket based on filtering limit.
Created date$utils.convertDate($change.createdDate,"yyyy-MM-dd'T'HH:mm:ssZ")Created date of the change request.
Description$change.impactDescription of the change request.
External Client ID$utils.extClientId($change.client.id)External Client ID of Client.
External ticket ID$utils.extEntityId($change.id,$installedAppId,$entity)External ticket id of the change request.
Group$change.groups.nameName of group attached to the change.
Latest comment description$change.latestResponse.descriptionLatest comment description of the change request.
Latest comment HTML description$change.latestResponse.htmlDescriptionLatest comment description of the change request in HTML format.
Latest comments added by$change.latestResponse.creator.fullNameUser who added latest response to change.
Latest KB description$utils.kbArticleDetails($change.attachedKBIds,$change.id,$entity,"content")Description of latest KB article IDs attached.
Latest KB ID$utils.kbArticleDetails($change.attachedKBIds,$change.id,$entity,"uniqueId")UniqueId of latest KB article IDs attached.
Latest KB subject$utils.kbArticleDetails($change.attachedKBIds,$change.id,$entity,"subject")Subject of latest KB article IDs attached.
List KB article IDs$utils.kbArticleIds($change.attachedKBIds,$change.id,$entity)Returns List of KB article IDs attached.
Partner name$change.msp.namePartner of the change request.
Partner unique ID$change.msp.uniqueIdPartner UniqueId of the change request.
Partner UUID$change.msp.uuidPartner uuid of the change request.
Planned end date$utils.convertDate($change.plannedEnd,"yyyy-MM-dd'T'HH:mm:ssZ")Planned end date of the change request.
Planned start date$utils.convertDate($change.plannedStart,"yyyy-MM-dd'T'HH:mm:ssZ")Planned start date of the change request.
Priority$change.priority.namePriority of the change request.
Priority updated by$change.priorityUpdatedBy.fullNameUser who updated priority of the change.
Reason to change status$change.reason.nameCorresponding reason to change the change request status.
Reported by$change.requester.fullNameUser who has created the change request.
Resolution summary$change.notesResolution summary of the change request.
Rollback plan$change.rollbackPlanRollback plan of the change request.
Source entity$change.sourceEntityType.nameFrom which source the change was created (e.g, Alert or API, etc.).
Source entity ID$change.sourceEntityTypeIdID of the source from which change was created(e.g, Alert ID).
Status$change.status.nameStatus of the change request.
Status updated by$change.statusUpdatedBy.fullNameUser who updated the status of the change.
Sub category$utils.ticketCategory(true,$change.id)Sub Category of the change request.
Subject$change.subjectSubject of the change request.
Test plan$change.TestPlanTest plan of the change request.
Updated by$change.lastUpdatedBy.fullNameUser who has updated the change request.
Work end date$utils.convertDate($change.workEnd,"yyyy-MM-dd'T'HH:mm:ssZ")Work end date of the change request.
Work start date$utils.convertDate($change.workStart,"yyyy-MM-dd'T'HH:mm:ssZ")Work start date of the change request.

Resource

NameTokenDescription
Impacted first resource group$utils.resourcesGroupDetails($change.groups,"name")Impacted first resource group.
Impacted resource id(s)$change.deviceIdsAssigned device id(s) of the change request.
Impacted resource name(s)$change.deviceListAssigned device name(s) of the change request.
Impacted resource(s) location$utils.locationDetails($change.resources,"name")Assigned device(s) location of the change request.

Functions

NameTokenDescription
Concatenate strings$utils.concatenateStrings(,)Concatenate two strings.
replaceString$utils.replaceString(,,)Replace Function.
substring$utils.substring(,,)Substring Function
truncate$utils.truncate(,)Truncate Function.

Task

Task

NameTokenDescription
Access URL$utils.ticketAccessURL($task.id,$task.client.id,$task.msp.id,$task.serviceProviderId)Access URL of the task.
Assigned user$task.assignedTo.fullNameAssigned user to the task.
Assignee group name$task.assigneeGroup.nameAssignee Group name of the task.
Attachment base64 binary$utils.attachmentData($task.latestResponse.attachments)Attached file content in base64 binary data.
Attachment file multipart$utils.attachmentMultipart($task.latestResponse.attachments,$task.client.uniqueId,$installedAppId,$task.uniqueId,$task.latestResponse.id,$entity)Attached file multipart.
Attachment file name$utils.attachmentFileName($task.latestResponse.attachments)Attached file name of incident.
Attachment type$utils.attachmentFileType($task.latestResponse.attachments)Attached file type of incident.
Category$task.entityCategory.categoryNameCategory of the task.
cc$task.cccc of the task.
Client name$task.client.nameClient of the task.
Client unique ID$task.client.uniqueIdClient UniqueId of the task.
Client UUID$task.client.uuidClient uuid of the task.
Conversations$utils.ticketConversations($task.id,limit,isHMTL,latestOrder)Total conversations of ticket based on filtering limit.
Created date$utils.convertDate($task.createdDate,"yyyy-MM-dd'T'HH:mm:ssZ")Created date of the task.
Description$task.impactDescription of the task.
Due date$utils.convertDate($task.endDate,"yyyy-MM-dd'T'HH:mm:ssZ")Due date of the task.
Estimated Hours$utils.minutesToHours($task.estimatedHours)Estimated Hours of the task.
External Client ID$utils.extClientId($task.client.id)External Client ID of Client.
External ticket ID$utils.extEntityId($task.id,$installedAppId,$entity)External ticket id of the task.
Latest comment description$task.latestResponse.descriptionLatest comment description of the task.
Latest comment HTML description$task.latestResponse.htmlDescriptionLatest comment description of the task in HTML format.
Latest comments added by$task.latestResponse.creator.fullNameUser who added latest response to task.
Latest KB description$utils.kbArticleDetails($task.attachedKBIds,$task.id,$entity,"content")Description of latest KB article IDs attached.
Latest KB ID$utils.kbArticleDetails($task.attachedKBIds,$task.id,$entity,"uniqueId")UniqueId of latest KB article IDs attached.
Latest KB subject$utils.kbArticleDetails($task.attachedKBIds,$task.id,$entity,"subject")Subject of latest KB article IDs attached.
List KB article IDs$utils.kbArticleIds($task.attachedKBIds,$task.id,$entity)Returns List of KB article IDs attached.
Partner name$task.msp.namePartner of the task.
Partner unique ID$task.msp.uniqueIdPartner UniqueId of the task.
Partner UUID$task.msp.uuidPartner uuid of the task.
Priority$task.priority.namePriority of the task.
Priority updated by$task.priorityUpdatedBy.fullNameUser who updated priority of the task.
Project$task.projectproject of the task.
Reason to change status$task.reason.nameCorresponding reason to change task status.
Reported by$task.requester.fullNameUser who has created the task.
Resolution summary$task.notesResolution summary of the task.
Source entity$task.sourceEntityType.nameFrom which source the task was created (e.g, Alert or API, etc.).
Source entity ID$task.sourceEntityTypeIdID of the source from which task was created(e.g, Alert ID).
Start date$utils.convertDate($task.startDate,"yyyy-MM-dd'T'HH:mm:ssZ")Start date of the task.
Status$task.status.nameStatus of the task.
Status updated by$task.statusUpdatedBy.fullNameUser who updated the status of the task.
Sub category$task.subCategory.categoryNameSub Category of the task.
Subject$task.subjectSubject of the task.
Task ID$task.uniqueIdID of the task.
Updated by$task.lastUpdatedBy.fullNameUser who has updated the task.

Resource

NameTokenDescription
Impacted first resource group$utils.resourcesGroupDetails($task.groups,"name")Impacted first resource group.
Impacted resource id(s)$task.deviceIdsAssigned device id(s) of the task.
Impacted resource name(s)$task.deviceListAssigned device name(s) of the task.
Impacted resource(s) location$utils.locationDetails($task.resources,"name")Assigned device(s) location of the task.

Custom Fields

NameTokenDescription
Action$utils.customField($task.serviceProviderId,$task.id,"task","Action")Action

Functions

NameTokenDescription
Concatenate strings$utils.concatenateStrings(,)Concatenate two strings.
replaceString$utils.replaceString(,,)Replace Function
substring$utils.substring(,,)Substring Function
truncate$utils.truncate(,)Truncate Function

Custom Field

Custom Field

NameTokenDescription
Search$searchStrSearch String.