An agent is a low-footprint, secure application that runs on managed servers. The agent runs as two OS processes: Agent and Agent Shield.

  • On Windows, the Agent and Agent Shield run as Windows services.
  • On Linux, the Agent and Agent Shield run as OS processes.

Connectivity methods

Agents can be configured to connect to the cloud in one of the following ways:

  • Connect directly
  • Connect using proxy

Connecting directly

Each Agent connects to the cloud directly over the internet. The direct connection configuration is suitable for small environments that do not have a local gateway deployed.

Connecting using proxy

Each Agent connects to the cloud using a proxy. The gateway includes an embedded proxy and is the recommended proxy for this configuration. An embedded proxy is a Squid proxy server prepackaged with the gateway and by default, the Proxy service in the gateway is turned-off state and you need to start the Proxy service. Read more about Proxy Server in the gateway, click Here. The Proxy connection configuration is recommended for large environments. When you connect the Agent using a proxy, you avoid opening outbound access for each agent.

Outbound connectivity requirements

TCP port 443To connect to the cloud using its public IP addresses, if the agents are configured to connect directly.
TCP port 3128To connect to the cloud, use the proxy server embedded in the gateway.
Agent and gateway connectivity requirements