Introduction

The Search channel in Copilot helps users discover information about OpsRamp platform features, configurations, and best practices. This section is organized around user goals and common scenarios, providing example queries and expected outcomes for effective platform usage.

Use Cases

1. Platform Foundation & Conceptual Onboarding

Description: When a new customer is onboarding, assisting in understanding the core platform concepts.

Example Queries:

  • What is opsramp? How can I use this for setting up full stack observability?
  • What is Alert Correlation?
  • How does opsramp support multi tenancy model?

Expected Outcomes: Comprehensive explanations of core platform concepts, architecture overviews, and guidance on getting started with OpsRamp’s observability capabilities.

2. Setting up Resource Discovery and Monitoring

Description: Guide users through telemetry data ingestion pipeline setup and resource discovery configuration.

Example Queries and Follow-ups:

  • What are integrations?
  • What various categories do you guys support?
  • Interesting.. what are integrations under container orchestration?
  • How do I get started with kubernetes observability? or Help me setup k8s 2.0 integration.
  • Where do I see the discovered resources?
  • How do I configure alerts for these resources?

Expected Outcomes: Step-by-step guidance for integration setup, resource discovery configuration, and monitoring enablement across different technology stacks.

3. Multi-part Questions

Description: Complex queries requiring comparative analysis or detailed explanations of interconnected features.

Example Queries:

  • Can you compare and tell me the differences between classic gateway vs nextgen gateway?
  • What is path analysis and how can I perform it using network topology?
  • What is a resource group, and in Opsramp, exactly where is it being used, and how do you create one?

Expected Outcomes: Detailed comparisons, feature explanations, and practical usage guidance for complex platform capabilities.

4. Proactive Troubleshooting & Error Resolution

Description: Immediate assistance for users facing failures or error messages requiring quick resolution.

Example Queries:

  • Why is my Gateway showing as ‘Offline’ in the portal?
  • My integration is not discovering resources. What could be wrong?
  • Why are my alerts not firing even though thresholds are breached?

Expected Outcomes: Diagnostic guidance, common issue resolution steps, and troubleshooting workflows to quickly resolve operational problems.

5. Best Practices & Optimization (The “Consultant” Role)

Description: Strategic guidance for optimizing platform usage and implementing industry best practices.

Example Queries:

  • What are the best practices for reducing alert noise using Alert Correlation?
  • Should I use a Proxy or a Gateway for a remote data center with 5000+ resources?
  • How should I organize my resource groups for optimal monitoring?

Expected Outcomes: Architectural recommendations, optimization strategies, and best practice guidance tailored to specific use cases and scale requirements.

6. Versioning and Feature Migration

Description: Guidance for platform upgrades, feature migrations, and understanding version differences.

Example Queries:

  • What are the prerequisites for upgrading from Classic to NextGen Gateway?
  • I’m using the old Prometheus integration; what are the benefits of switching to the K8s 2.0 stack?
  • How do I migrate from legacy alert policies to the new correlation engine?

Expected Outcomes: Migration planning guidance, feature comparison details, and step-by-step upgrade procedures with prerequisite information.