Transfer (uploading and downloading) data and files in browser consoles with shared drives. Folders and drives on the local system are shared with remote desktop and applications.

A user with device access permission to a specific device can access its shared drive. For example, if user A has access only to resource A, the user can access resource A shared drive.


  • Validate that Shared Drive is enabled for the tenant. For more details, see Enable Remote Console Modules.
  • To use SSH file transfer, following versions are required:
    • For agent consoles: agent version >=8.0.0
    • For gateway consoles: gateway version >=8.0.0

Download files from shared drives

  1. Select the file.
  2. Download in the directory.

Upload files to shared drives

  1. From the browser console, press Ctrl+Alt+Shift keystrokes.
  2. From the Clipboard window, select Shared Drive. A list of files appear.
  3. Click Upload Files.
    Upload Files
  4. Double-click to select a file from the local drive.
    Select Files on Local System

The file is copied to the drive on the target device:

Selected Files Added to the Remote Drive

Upload files from a local system

A file cannot be directly uploaded from the local system to a C: (or D:) drive (Windows) on the remote target device.

  1. Upload the file from the local system to the home folder in Linux or the Guacamole RDP system folder on the remote target device.
  2. Copy the uploaded file and paste to your directory or the C: (or D:) drive.