Reports provide status and summary information about enterprise resources and operations. You can configure reports to run on-demand or on a recurring schedule.

Types of Reports

You can create reports using a predefined template or in a form that meets your requirements. Reports are categorized as:

  • Standard Reports: Use standard reports to create, view, and manage reports with a predefined template.
  • Custom Reports: Use custom reports to create, view, and manage customized reports with multiple contents. Custom reports display data in charts or graphs that you can share with the other users in your organization.

Types of Standard Reports and Permissions

All standard reports have managed permissions. For some reports, more permissions are provided. For example, the Standard Inventory report includes the version and model of the gateway.

The following table lists names of all standard reports and includes a description, available permission options, and applicable packages:

Table legend:

  • D&M (Hybrid Discovery and Monitoring)
  • E&IM (Event and Incident Management)
  • R&A (Remediation and Automation)
Report NameDescriptionPermissionD&ME&IMR&A
Alert Escalation Policy ReportProvides a summary of alert escalation policies for the selected Partner or Client.View
Alert ReportList of alerts based on the parameters defined.
Device View, Alert View
Antivirus ReportProvides details of the latest antivirus update.Device View
Availability ReportDisplays the Availability status, such as Uptime and Downtime report of a resource.
The report is available for one year. You can view the report for three consecutive months. To view,
  • Select Specific Period from the Reporting Period drop-down options available under Report Generation Schedule.
  • Select dates of three consecutive months for the From and To fields.
The Availability report displays the Device availability and downtime details with Downtime Event Summary by day.
Device View
Application Patches ReportA compliance report that displays the number of patches installed in the application.View
Audit ReportAudit data related to managing (create/update/delete) of users, devices, resources, service desk entities, permission sets, and credentials sets.View
Cloud ReportThe Cloud report provides a summary of cloud configuration details, cloud instance stale entries, and cloud resource discrepancies.Device View
Console Audit Recordings ReportProvides a repository of all administration recordings at the client level.View
Device ReportThe Device report supports all device inventory data with cloud configuration details.Device View
eBinder ReportA management level report that describes the technologies and tools used by the Partners and Clients.View
Executive Summary ReportProvides a summary of Inventory, Availability, Performance, Ticket, Patching, and Antivirus information in a predefined template.View
Inventory ReportProvides the inventory information of the managed devices. Make sure to add the rule as Agent installed is TRUE and assign the attributes Agent Connectivity, Gateway Profile IP Address, and Profile Name to view the Agents connectivity information in the inventory report.Device View
Login Activity ReportUsers are able to get reports on the following login-related activity:
    Successful login:
  • If the users enabled the two factor authentication and were able to successfully login using the login credentials and authentication code.
  • If the users did not enable the two-factor authentication and are able to successfully login using the login credentials.
    Failed login:
  • If the users enabled the two factor authentication and failed to login because they entered the correct login credentials but incorrect authentication code.
  • If the users did not enable the two factor authentication and failed to login because they entered the incorrect login credentials.
    Successful logout:
  • If a user successfully logged out from Portal
Metric ReportCaptures the daily minimum, maximum, and average values of the different metrics for a certain period for selected devices.
For example:
  • Data collected between 02:00 and 03:00 will be represented in the report as 03:00 data.
  • Data collected between 23:00 and 00:00 will be represented in the report as next day 00:00 data.
Device View, Metrics
Monitor Details ReportReport on the monitors applied to each device for any selected Partner and Client.Device View
Network Backup Summary ReportProvides a summary of the network device backup configurations for each day. The report is available only for gateway-based services.Device View
Network Statistics ReportReports the network interface details such as port, input-output devices. You can view values in Kbps or Mbps only for network traffic.Device View
New Metric ReportCaptures details of five metrics for a device and supports 100 devices.Device View, Metrics
Patch ReportProvides a detailed summary on patching activities including missing patches and patch compliance. You can filter the activities based on the following patch ratings:
  • Blacklisted
  • Whitelisted
To view the Patch Rating attribute, select the Details option in the Content Section.
Device View
Schedule Maintenance ReportProvides the maintenance status of the Site, Device, and Device Groups.Device View
SKU ReportReport on the packages that define the level of services available for each client.View
Tenant Profiles ReportReport on the list of custom attributes assigned to you.View
Tickets ReportReport on the Custom Service Requests.View
User ReportProvides the user details (Partner, Client) such as login information, role details for any selected client.View

Types of Custom Reports

The following custom reports can be created:

  • Inventory Report
  • Metrics Report
  • Alerts Reports
  • Cloud Cost


  • Custom reports are stored and organized in folders.
  • Sections segregate the data for each type of report into sections in a single report.
  • Report generation can fail when there are database issues, such as query timeouts, or technical errors.
  • Reports are in the form of an XLS-formatted spreadsheet, which is configured when the report is created.
  • You receive email notification only after a report is successfully generated. The Status column on the Custom Reports page displays Failure when report generation fails. Contact Support for additional information.


  • You can create up to 100 reports per folder.
  • A report can have a maximum of five sections.
  • Custom reports support less than or equal to 50,000 resources.
  • You can add up to 30 devices in the Metrics report, a graphical report with metric values, and up to 100 devices in the Inventory report, a graphical report.
  • Reports generated in XLS format have a maximum limit of 1,000,000 rows. Data exceeding the maximum number of rows is excluded from the report.

Report Suspension Criteria

The following table shows the criteria for suspending reports, depending on the time interval:

IntervalSuspension Criteria
Previous daySuspend the report after seven report generation cycles without a download.
Previous weekSuspend the report after four report generation cycles without a download.
Previous monthSuspend the report after three report generation cycles without a download.
SnapshotSuspend the report after three report generation cycles without a download.

A report with a Suspended status remains in the suspended state for 30 days. After 30 days, the report schedule is deleted. Within the 30-day interval before the suspension, you can choose to Resume the scheduled report.


How do I use time-series graphs for CPU utilization associated with a set of servers?

Configure a custom report using a graphical report with metric values. To do this, go to Custom Reports > Metrics and select Graphical report with metric values.

Can I get the breakdown of alerts by current status for a client?

Configure a custom report using the alerts breakdown option. To do this, go to Custom Reports > Alerts and select the Alerts Breakdown option.

How do I understand the breakdown of alerts by source attribute?

To view alerts by source attribute, select Report On > Alerts > Alerts Breakdown to generate a custom alerts report.

The Breakdown option enables you to view the details of the alerts after selecting the Select Format > Breakdown Column. You must select Source in the Breakdown Column to understand the breakdown of alerts by source attributes.

How do I find out the devices that do not have templates applied?

Create the standard report, Monitor Details. This report provides information about templates applied to every device.

  1. Go to Reports > Standard > Monitor Details.
  2. When creating the report, select the option List Monitoring templates applied to each device under Content Section > Select Report Content
  3. After generating the report, check the Template column in the spreadsheet. If no template is applied on a device, the template column displays no monitoring templates at the resource level.