These documents cover the following ticket topics:

  • Logging, tracking, and managing issues.
  • Change management for deploying new changes.
  • Incident management in restoring normal service operation.
  • Problem management for managing the problem lifecycle.
  • SLAs to configure response and resolution times based on ticket priorities.
  • Creating and managing service requests.
  • Planning, managing, and exeuting user tasks.
  • Configuring and permissioning users to access resources.