Edit a First Response Policy

Your ability to edit a first response policy depends on the client you have selected.

• If you do not have a client selected, you can edit partner-level policies.
• If you have a client selected, you can edit client-level policies for the selected client.

1. Go to Setup > Alerts > First Response.
2. Click the policy name.
3. On the policy details page, click Edit.
4. On the EDIT FIRST RESPONSE POLICY page, edit the values.
5. Click Save.