IMAP synthetic monitor checks the response time of the IMAP server by connecting to the designated IMAP port (using secure SSL/TLS connection).

Create IMAP synthetic monitor

Enable IMAP, POP3, and SMTP options in Email Settings.

After selecting the synthetic monitor type, to configure the IMAP synthetic monitor:

  1. From the Add Synthetic window, provide details for the following parameters and click Save:
    • Name: Name of the synthetic monitor.
      Add Synthetic displays an error message Name Already Exists if you do not provide unique value in the Name field.
    • Host: URL of the IMAP host. To enable IMAPS monitoring, append imaps:// to IMAP hostname. (Example: imaps://your_imap_host_name).
    • Username: Email recipient user name.
    • Password: Email recipient password.
    • Confirm Password: Same receiver email password.
    • Locations: Locations from where you want to monitor.
      The screen displays a confirmation message about the successful addition of the synthetic monitor.
  2. Click OK.
    The Synthetics page displays the configured synthetic monitor.

The Synthetics page under Infrastructure displays the availability status of the monitor as a red flag if the configured IMAP server is not reachable in the configured Connection Timed Out value.

To manage a configured synthetic monitor:

  • Edit – To change the existing details of the configured Synthetic monitors.
  • Delete – To remove the configured synthetic monitor.
  • Scheduled Maintenance – To move any configured synthetic monitor to Scheduled Maintenance.

After configuring, view metrics, and graphical representations for more information.

Graphical metrics representation

Graphical Representation

Supported metrics

Metric NameUnits

Location Count. Number of locations where the configured host is down

Response time. Time taken to fetch the Inbox description of the configured mailbox using the IMAP protocol