Service insights in trace management refers to gaining valuable insights from the traces generated by various services within an application. These service insights, therefore, are used to analyze and leverage the trace data to understand the interactions and performance of different services.

This section describes how to view the service-related information such as average latency, error rate, Ops/second, and operation details. This trace insights page converts all the data received from traces into metrics and displays them to the user.

To view service details:

  1. Navigate to Infrastructure > Traces.
    The SERVICES page displays information about all the services.

  2. Click each service to view the additional details of the service.

  3. On the service details page, you can view the service metrics, review an operations overview, and access the top 20 operations information. Furthermore, you can compare current data with previous data up to three days earlier.

  4. Navigate to the TOP 20 OPERATIONS section to view information on the top 20 operations, or you can choose to view details for all operations.
    You can review operations information categorized by the most time-consuming, highest error rate, and highest Ops/s (operations per second).

  5. Click VIEW ALL OPERATIONS to access a comprehensive list of all operations associated with the selected service.

  6. Select each operation individually to access additional details including information on latency, throughput, and error rates.

  7. Click VIEW TRACES to access detailed trace information for the specific operation.

Traces Categorization

You have the option to view the services categorized by transaction type (web or non-web) as well as by transaction categories (such as cache, database, message queue, programming language, and other categories).

Compare data

To compare the data:

  1. Choose a specific service for which you want to compare the data.

  2. Choose an option from the Compare With drop-down list on the service details page.
    The available selections include data from 1 Day before and 3 Days before for comparative analysis.

  3. The results of the comparison will be presented as follows:

  4. You also have the option to compare the data at the specific operation level as shown below: