Support Matrix

Gateway support policy

OpsRamp supports only gateways with one of the following firmware versions installed:


Relative Version	Description
N	Latest or currently published version.
N-1	Previously published version before the current, N, version.
N-2	Two versions before the current, N, version.

When new firmware is published, older versions automatically move out of support. Further, a gateway running unsupported firmware, such as N-3 and older, cannot connect to OpsRamp.

New functionality, improvements, bugs, and security updates are always rolled out for the current N version, exclusively. Versions N-1 and N-2, therefore, do not include the latest functionality and security updates. It is strongly recommended that you upgrade to the latest version N soon after version N is published.

Agent support policy

OpsRamp supports only agents with one of the following versions installed:


Relative Version	Description
N	Latest or currently published version.
N-1	Previously published version before the current, N, version.
N-2	Two versions before the current, N, version.

When a new agent version is published, older versions automatically move out of support. Further, an agent running an unsupported version, such as N-3 and older, cannot connect to OpsRamp.

Gateway hypervisor platforms

The following hypervisors platforms are supported for deploying the gateway:

VMWare ESXi
Citrix XenServer
Microsoft Hyper-V
Nutanix AHV (Acropolis Hypervisor)
KVM

Network SNMP-monitored devices

OpsRamp supports SNMP-based monitoring for 3000+ device models across network, storage, and server categories. To get a list of supported device types, browse the app to get detailed information about the supported device:

Log in and go to Setup > Resources > SNMP Device Type Definitions.
Click the Advanced search dropdown to select from the available resources:
Filter the search results by entering the family or specific resource you want to view and click Search.

For example, in the Make field, enter Brocade to display all supported Brocade resources:

Agentless monitoring applications

The following applications can be monitored by the gateway:


Applications	Website	Version(s)
ACTIVEMQ	ActiveMQ
ActiveMQ XML	ActiveMQ XML
APACHE_CASSANDRA	Apache Cassandra
Apache Couchdb	Apache Couchdb
APACHE_FLUME	Apache Flume
Apache Solr	Apache Solr
Apache Spark	Apache Spark
APACHE_TOMCAT	Apache Tomcat
APACHE_TOMEE_MICRO_PROFILE	Apache Tomee Micro Profile
APACHE_TOMEE_PLUME	Apache Tomee Plume
APACHE_TOMEE_PLUS	Apache Tomee Plus
APACHE_TOMEE_WEB_PROFILE	Apache Tomee Web Profile
Cockroach Database	Cockroach Database
Couchbase	Couchbase
DNS provisioning adapter
Elasticsearch	Elasticsearch
Fluentd	Fluentd
FTP	FTP
GLASSFISH	Glassfish
HAProxy	HAProxy
HBASE_MASTER	HBase Master
HBASE_REGIONSERVER	HBase Region Server
HDFS_DATANODE	HDFS Datanode
HDFS_NAMENODE	HDFS Namenode
HTTPD	HTTPD
JETTY	Jetty
JIRA	Jira
KAFKA	Kafka
LIGHTTPD	LightTPD
Memcached Cache Adapter	Memcached Cache Adapter
MONGO_DB	MongoDB
MSSQL	MSSQL
MYSQL	MySQL
Neo4j	Neo4j
Nginx	Nginx
ORACLE_DB	Oracle Database
POSTGRESQL	PostgreSQL
RabbitMQ	RabbitMQ
Radius Authentication Server	Radius Authentication Server
Redis	Redis
RESIN	Caucho Resin
Sybase Database	Sybase Database
URL adapter
YARN_RESOURCEMANAGER	YARN Resource Manager
YARN_NODEMANAGER	YARN Node Manager
ZOOKEEPER_REPLICATED	Zookeeper Replicated
ZOOKEEPER_STANDALONE	Zookeeper Standalone

Application/web servers


Application	Version(s)
Glassfish	3.x
HTTPD	2.4
Jboss AS	5.x and above
Jetty	9.x and above
Lighttpd	1.4
Nginx	1.x
Oracle Web Logic	12 and above
Tomcat	8.x and above
Tomcat EE	7.x and above

Applications


Application	Version(s)
Active Directory
ActiveMQ	1.x, 5.x
ActiveMQ XML
Apache Solr
Apache
Cassandra
Cockroach
Contrail
Couchbase
CouchDB
DNS
Docker
Elasticsearch	6.5 and above
Exchange
Fluentd	4.6.5
Flume	1.8 and above
Hadoop HDFS DataNode
Hadoop HDFS NameNode
Hadoop JobTracker
HAProxy
HBase
IBM Data Power	7.x and above
IBM MQ	9.x
Internet Information Service
Jira
Kafka	2.x and above
KafkaConsumer
Lighttpd
Lync
Memcached
Mongos
Monitd
NEC IP-PBX
Neo4j
Nginx
PostgreSQL
RabbitMQ	3.7.8
RADIUS
Redis
Resin
Riak
SharePoint
Solr
Spark	3.x
Supervisor
Sybase
Tomcat
URL
ZooKeeper

SaaS Applications


Application	Version(s)
Megaport Discovery and Monitoring
Microsoft 365
Zoom and Zoom Room
Google Apigee Edge
Kong

Server backup tools


Vendor	Variant	Version(s)
Acronis	Acronis Backup
Asigra	Asigra Cloud Backup
Datto Backup	ShadowProtect Backup
Dell	AppAssure Backup

Microsoft Windows desktop


Vendor	Operating System	Version(s)
Microsoft Windows	Windows 7 and Above	64 bit & 32 bit

Servers


Vendor	Operating System	Version(s)
IBM AIX	AIX 7.1 TL02 instant of TL02	64 bit & 32 bit
Microsoft Windows	Windows 2012 and above	64 bit & 32 bit
Linux AMD	Amazon Linux 2012.3 and above	64 bit & 32 bit
	CentOS 6.x and above	64 bit & 32 bit
	Fedora 31.x and above	64 bit & 32 bit
	Oracle Linux 6.x and above	64 bit & 32 bit
	RedHat 6.x and above	64 bit & 32 bit
	SUSE Linux 11.4 and above	64 bit & 32 bit
	Ubuntu 14.x and above	64 bit & 32 bit
	Debian Linux 8.0 and above	64 bit & 32 bit
	Rocky Linux 8.4 and above	64 bit & 32 bit
	AlmaLinux 8.3 and above	64 bit & 32 bit
Linux ARM	Amazon Linux 2018.3 and above	64 bit
	CentOS 7.x and above	64 bit
	Fedora 31.x and above	64 bit
	Oracle Linux 7.x and above	64 bit
	RedHat 7.x and above	64 bit
	SUSE Linux 12.x and above	64 bit
	Ubuntu 18.x and above	64 bit
	Debian Linux 8.0 and above	64 bit
	Rocky Linux 8.4 and above	64 bit
	AlmaLinux 8.3 and above	64 bit
FreeBSD	FreeBSD 10.x, 11.x, 12.x	64 bit
IBM PPC64/PPC64le (Linux)	RedHat 8.4 and above	64 bit

Hypervisors


Vendor	Variant	Version(s)
VMware	VMware ESXi Host
Citrix	XenServer

Public clouds


Vendor	Variant	Version(s)
Amazon	API Gateway
	Auto Scaling
	Auto Scaling Groups
	AWS AppStream
	AWS AppSync
	AWS Athena
	AWS CloudHSM
	AWS CloudSearch
	AWS Cognito
	AWS DocumentDB
	AWS EventBridge
	AWS GameLift
	AWS Glue
	AWS Guard Duty
	AWS Inspector
	AWS Key Management Service (KMS)
	AWS Lex
	AWS Elemental MediaConnect
	AWS Elemental MediaConvert
	AWS Elemental MediaPackage
	AWS Elemental MediaTailor
	AWS managed Streaming for Kafka (MSK)
	AWS NAT Gateway
	AWS Neptune
	AWS OpsWorks
	AWS SageMaker
	AWS Transit Gateway
	AWS Translate
	Billing Metrics (thru S3)
	Cloud Provider
	CloudFront
	Developer Tools
	Dynamodb
	EC2 ContainerService(Cluster)
	EC2 ContainerService(Service)
	EC2 Instance
	Elastic IPs
	EMR
	ElastiCache Node
	ElastiCache
	Instances
	IoT
	Keypairs
	Kinesis
	Lightsail
	Load Balancer
	Global Secondary Index
	Gateway Volume
	Lambda
	Machine Learning
	MQ
	Network Interfaces
	Placement Groups
	Redshift
	RDS
	Redshift Cluster Node
	Route 53
	Security Groups
	Simple Workflow (SWF)
	SNS
	SQS
	Storage Gateway
	Volume
	VPC
>VPN
Web Application Firewall
Microsoft Azure	Analysis Services
	API Management Service
	Application Gateways
	AppServices
	Automation Runbooks
	Automation Accounts
	Availability Sets
	Azure Active Directory
	Azure AD B2C
	Azure Application Insights
	Azure Database MySQL servers
	Azure SQL Elastic Pool
	Azure Service Bus
	Azure Route Table
	Azure Traffic Manager Profiles
	Azure Virtual Machine Scale Set
	Azure Virtual Networks
	BatchAccounts
	Biztalk Services
	CDN (CDN endpoints)
	CDN Profiles
	Cloud Provider
	Cognitive Services Account
	Classic Virtual Network
	Container Services
	Customer Insights Hub
	Data Factories
	Data Lake Analytics Accounts
	Data Lake Store Accounts
	Device
	Device IoT Hub
	Devices Provisioning Services
	Disks
	DocumentDB Accounts
	Elasticpools
	Event Hub Namespaces
	Express Route Circuits
	HDInsight clusters
	Hosting Environments
	Insights
	Insights Autoscale Settings
	KeyVaults
	Load Balancers
	Local Network Gateways
	Logic workflows
	Machine Learning commitment Plans
	Machine Learning Workspaces
	Machine Learning Experimentation Accounts
	MultiRole Pools
	Network Security Groups
	Network Connections
	Notification Hubs
	Notification Hubs Namespaces
	Operational Insights Workspaces
	Operations Management Solutions
	Operating System Disks
	Portal Dashboards
	PostgreSQL Servers
	Public IP Addresses
	RecoveryServices Vaults
	Redis Caches
	Reserved IP address
	Resource Groups
	RestorePoint Collections
Route Tables
Scheduler Jobcollections
Search Services
Server Farms
Service Fabric clusters
SQL Databases
SQL Managed Instance
SQL Servers
Storage Accounts
Storage Volume
Stream Analytics Streaming Jobs
Traffic Manager Profiles
Traffic Profile Manager
Virtual Machine Scale Sets
Virtual Machines
Virtual Networks
Virtual Network Gateways
Virtual Networks (classic)
VM Images
WebApp
Websites Slots
WorkerPools
Google	AppEngine (Standard/Flex)ServiceVersionInstance
	BigData
	BigQuery
	Bigtable
	Compute Engine
	Container Engine
	Dataflow Job
	Dataproc Cluster
	Google Compute Engine
	Google Cloud Composer
	Google Cloud Filestore
	Google Cloud Firebase
	Google Cloud Memory Store for Redis
	Google Cloud Run
	Google Cloud TPU
	Google Cloud Tasks
	Key Management ServiceKeyringKey
	Machine Learning EngineModelVersionJob
	NetworkingLoadbalancingCloud DNS
	Spanner
	Storage

Compute


Variant	Version(s)
Bare metal
Hyperflex	4.x
Hyper-V Windows Server	2012 and above
Nutanix API	v1 version
UCS	3.x and above
vCenter Appliance	6.x, 7.x
VMWare	Support till VMware V 6.5. Partial support VMware V 6.7. No support for VMware V 7.0 and above
Xen Server	7.x

Databases


Vendor	Variant	Version(s)
	Cassandra	311x or higher
	Cockroach DB	2.1.6 or higher
Couchbase	Couchbase	Enterprise version 4.5.0 or higher
CouchDB	CouchDB	1.5 or higher
	DB2	11.5 or higher
	HBase
	HDFS
	MCache
	MongoDB	2.6.10 or higher
Microsoft	MSSQL	MS SQL Server 2008 or higher
	MySQL	MySQL Server 5.x and above
	Neo4j
Oracle	Oracle DB	12.2.0.2 or higher
	PostgreSQL	9.2 or higher
	Redis
	Sybase	Sybase ASE 160 or higher
	YARN
	Zookeeper

Network


Variant	Version(s)
Brocade	API and SNMP
Brocade ICX
Cradlepoint
Meraki	API
UCM	API
Viptela	API
Vyatta
Wireless Device

Storage


Vendor	Variant	Version(s)
Cohesity	Secondary Storage Appliance
Dell	EqualLogic PS Series
EMC	Clariion
	Isilon(PowerScale)
	RPA
	VMAX
	VNX
	VNXe 3100 and 3300 Series, VNX 5100, 5300, 5500, 5700 and 7500, VMAX 10K, 20K and 40K, EMC XtremIO, EMC VPLEX, EMC RPA, CLARiiON
	VPLEX
	XtremIO
Hitachi	HCI
	HNAS
	VSP G200/370/400/600/800/900 and VSP F200/400/600/800/900
	VSP (Tuning Manager)
HPE	EVA
HPE	LeftHand SAN P400 Series
IBM	Storwize Family
NetApp	Cluster
	FAS Series
	Filer
	Pure Storage
	SMIS (4-plus Models)

Switches

Quanta


Vendor	Variant	Version(s)
Arista	7000 Series
Brocade	ICX
	300 SAN Switch
	VDX Models
Cisco	Cisco MDS 9000 Fabric Switches
	Cisco Catalyst Switch 2000 series
	Cisco Catalyst Switch 3000 series
	Cisco Catalyst Switch 4000 series
	Cisco Catalyst Switch 4500 series
	Cisco Catalyst Switch 5000 series
	Cisco Catalyst Switch 6500 series
	Cisco Catalyst Stack Switch 3750 series
	Cisco Catalyst Stack Switch 2960 series
	Nexus 7000 Series
	Nexus 6000 Series
	Nexus 5000 Series
	Nexus 4000 Series
	Nexus 3000 Series
	Nexus 2000 Series
	Nexus 1000 Series
Dell	PowerConnect 3000 Series
Dell	PowerConnect 6000 Series
HP	24-Port FC Module Series
	5120-28C-PWR-EI Series
	CN051XJ05R Series
	DS-300B Series
	Flex-10 Enet Module Series
	GbE2c Series
	HP-3800S Series
	J4813A ProCurve Switch 2524 Series
	J4899A Series
	J4903A Series
	J4904A Series
	J8692A Series
	3500yl-24G Series
	J8693A Series
	J8697A Series
	J8698A Series
	J9086A Series
	J9089A Series
	J9145A 2910al-24G Series
	J9146A Series
	J9147A 2910al-48G Series
	J9148A Series
	J9279A Series
	J9311A Series
	J9624A Series
	J9625A Series
	ProCurve Switch 2810-24G Series
	V1910-24G Series
	V1910-48G Series
T1xxx
T3xxx
Cisco Meraki	MSxxx - PoE Switch
Korenix Jetnet	Jetnet6059G
	Jetnet5310G
	Jetnet5010G
	Jetnet4508V2

Routers


Vendor	Variant	Version(s)
Cisco Router	800 Series
	1800 Series
	1900 Series
	2800 Series
	2900 Series
	3900 Series
Juniper Network	BX Series
	CTP Series
	E Series
	EX Series
	J Series
	JCS1200 Series
	M Series
	MX Series
	T Series
Cisco Meraki	MXxx Series

Firewalls


Vendor	Variant	Version(s)
Cisco	5500 and 5500-X Series Next-Generation Firewalls
	Cisco ASA Series
	Cisco ASA 1000V Series Cloud Firewall
	Cisco ASA Next-Generation Firewall Services
	Cisco IOS Firewall
	Cisco PIXOS Firewall
	Cisco Virtual Security Gateway for Nexus 1000V Series Switch
Juniper Networks Series	IDC Series
	ISG Series
	NetScreen/td>
	SRX100 Series Low-End
	SRX210 Series Low-End
	SRX220 Series Low-End
	SRX240 Series Low-End
	SRX550 Series Mid-Range
	SRX650 Series Mid-Range
	SRX1400 Series Mid-Range
	SRX3600 Series High-End
	SRX5600 Series High-End
	SRX5800 Series High-End
	SSG Series
	Unified Access Control
Palo Alto Networks	PA-5XXX Series
	PA-4XXX Series
	PA-3XXX Series
	PA-2XXX Series
	PA-5XX Series
	PA-2XX Series
SonicWall	SonicWall Firewall
WatchGuard	WatchGuard Firewall

Load balancers


Vendor	Variant	Version(s)
Brocade	Foundry Device
F5 Networks	BIG-IP
	HA Proxy

Network cloud controllers


Vendor	Variant	Version(s)
Juniper Networks	Contrail Controller
Cradlepoint	Cradlepoint
Cisco Meraki	Cisco Meraki Cloud Controller
NEC	NEC-IP PBX
Cisco	Viptela

WLAN AP and controllers


Vendor	Variant	Version(s)
Aruba	620-US
	650
	3200-US
	3400-US
	3600
Cisco	Aironet Access Point 1240 Series
Cisco	ASA Services Module 7600 Series
Meru	MC3000 Series
Cisco Meraki	MR00 Series

Other network and security resources


Vendor	Variant	Version(s)
Barracuda Networks	Web Filter
Blue Coat	ProxySG
Cisco	Contact Center Manager
Check Point	Check Point Safe@Office
Fortinet	FortiGate Performance

Cisco VoIP and Unified Communications Manager (UCM)


Vendor	Variant	Version(s)
Cisco	Unified Communications Manager (UCM)	5.x, 6.x, 7.x, 8.x, 9.x and 10.x series
	Unified Communications Express (UCME)	7.x, 8.x, 9.x and 10.0 series
	Unity Connection	7.x, 8.x, 9.x and 10.x series
	Unity Express	7.x and 8.x series
	Unified Contact Center Enterprise	7.x, 8.x and 9.x series
	Unified Contact Center Express	7.x, 8.x and 9.x series

Converged infrastructure


Vendor	Variant	Version(s)
Cisco	Unfied Computing System (UCS)

Power


Vendor	Variant	Version(s)
APC Corp	Switched Rack Power Distribution Unit (PDU)
Server Technology	Sentry Switched Cabinet Distribution Unit (CDU)

Printers


Vendor	Variant	Version(s)
HP	Jet-Direct Print Server and LaserJet CP1525nw

Configuration management

Antivirus updates


Vendor	Variant	Version(s)
AVG	Antivirus
Avast	Antivirus
eScan	Antivirus
ESET	Antivirus
Kaspersky	Antivirus
McAfee	Antivirus
Microsoft	Security Essentials
Microsoft	Windows Defender
Panda	Antivirus
Panda	Panda Endpoint Protection
Sophos	Antivirus
Symantec	Endpoint Protection
Trend Micro	Antivirus
Trend Micro	Deep Security
VIPRE	Business
Webroot	Antivirus
Bitdefender	Antivirus

Receive Alert Notification if the Antivirus definition is out-of-date

To receive the alert notification, users need to select the “Alert Required” flag during antivirus job creation or update an existing job. When the antivirus alert flag is configured, the agent checks the antivirus status every day and send the following alerts:

If the antivirus definitions are more than two days old, the agent will send a Critical alert.
If the antivirus definitions are updated, the agent will send a Heal alert.

Note

This functionality will be available from Agent version 16.0.0.

Third-party application updates


Application	Version(s)
CCleaner
FileZilla
Google Chrome
Java 8
Mozilla Firefox
WinRAR
WinSCP
Wireshark
WinZip

Operating system patching


Vendor	Variant	Version(s)
Linux	CentOS 6.x and above
	RedHat 5.3 and above
	Oracle Linux 5.3 and above
	Ubuntu 13.x and above
	SUSE Linux 11 and above
Windows	For Desktops, Windows 7 and above
Windows	For Servers, Windows 2012 and above

Network configuration backup


Vendor	Variant	Version(s)
Arista Networks	Switch (EOS) or (ADEOS)
Adtran	Switch (ADTRANOS)
Aruba Networks	WLAN Controller - (ARUBAOS)
A10 Networks	Load Balancers - (ACOS)
Brocade	Network OS - (NOS)
	Fabric OS - (FOS)
	Brocade Communications Systems - Switch (IRONWARE)
Cisco	Adaptive Security Appliance - (ASA)
	Cat5 - (CATOS)
	Firewall - ASA Series
	Internetwork Operating System - (IOS)
	Load Balancer (CISCOACSW)
	Nexus Switch - (NXOS)
	PIX Firewall - (PIXOS)
	Wide Area Application Services OS - (WAAS OS)
	Wireless LAN Controller WLC - (IOS)
Colubris Networks	WLAN Controller (COS)
Citrix	NetScaler
Dell	Force10
	IronWare
	Switch (DellPC)
Extreme Networks	Switch (ExtremeXOS)
F5 Networks	Load Balancers (F5TMOS)
HP	Fabric OS - (FOS)
HP	ProCurve
Juniper Networks	JunOS
	Mobility System Software - (MSS)
	NetScreen ScreenOS
NetApp	Fabric OS - (FOS)
Palo Alto Network	PANOS
IOS	Small Business Switches (SBIOS)
NetApp	Fabric OS - (FOS)
Meru Networks	Wireless LAN Controller (MERUOS)
Vyatta	Vyatta Software
Wind River Systems	VxWorks OS

Third-party integrations

Available integrations


Feature	Variant	Version(s)
Monitoring	Alert Logic
	AppDynamics
	Datadog
	Dynatrace 1.183.1
	Elastic Log
	Email Alerts
	Logz.io
	Micro Focus Operations Manager i
	New Relic
	Nimsoft
	Operations Management Suite (OMS)
	Oracle Enterprise Manager
	Prisma Public Cloud
	Prometheus
	Pingdom
	Site24x7
	SolarWinds
	Splunk
	Stackdriver
	Sumo Logic
	Sysdig
	ThousandEyes
	Zabbix
	ITSM	Autotask
BMC Remedy
CA SDM
Cherwell
ConnectWise
Email Requests
Freshservice
JIRA
Manage Engine ServiceDesk Plus
REST API
ServiceNow
Zendesk
Cloud	AWS
	Azure
	Google
	Pure Storage
Other	CyberArk
Other	Microsoft Windows server	NEC UNIVERGE PC Pro

Authentication


Feature	Variant	Version(s)
Single Sign-On Authentication	Okta SSO
	OneLogin SSO
	ADFS
	Centrify
Two Factor Authentication	YubiKey
	TOTP
	FIDO U2F

Web browsers

OpsRamp supports the current and previous major releases of Mozilla Firefox, Google Chrome and Microsoft Edge. Each time a new version is released, support for that version starts and support for the third most recent version ends.

Example:

Microsoft Edge released version 44 and OpsRamp supports versions 44 and 42, because Microsoft Edge does not have version 43 and there is no support for Version 41.


Supported Browser	Variant	Version(s)
Mozilla Firefox	Latest shipping releases and the release before the latest shipping release
Google Chrome	Latest shipping releases and the release before the latest shipping release
Microsoft Edge	Latest shipping releases and the release before the latest shipping release

Others

Integrated Dell Remote Access Controller (iDRAC)


Vendor	Variant	Version(s)
Dell	Integrated Dell Remote Access Controller (iDRAC)

HPE Integrated Lights-Out iLO


Vendor	Variant	Version(s)
HPE	HPE Integrated Lights-Out iLO