2021 Platform Updates

December 2021

We are excited to announce our Fall 2021 (v11) update!

Discovery and Monitoring

Office 365 discovery and monitoring support

Office 365 is a tool suite of choice for many organizations that enables teams to do their core job functions in a single integrated cloud-based SaaS solution. Ops teams and tools admins that manage subscriptions, licenses, and consumption of Office 365 require visibility into the application suite to drive better usage forecasting and financial planning. OpsRamp now supports the discovery, monitoring, and visualization of the Office 365 suite so that tools admins and Ops can centralize performance data from their infrastructure with that coming from their Office 365 environment.

HTTP response code monitoring in synthetics

HTTP response code monitoring enables SREs and Ops teams to more easily track the availability of their applications by focusing on the response received by the services hosting the application. OpsRamp provides the ability to specify a URL endpoint and set the expected response code so deviations can be easily surfaced to SREs and Ops to take action. Within HTTP(s) based synthetics, SREs and Ops can specify the expected response codes. If the response code specified is not returned, an alert is generated, and the location availability is impacted. Quick response to deviances in response codes means that SREs and Ops can take action before application availability is impacted and SLAs are breached.

Zoom discovery and monitoring

Zoom connects teams and provides the ability to effectively communicate while working remotely. Tool admins and Ops teams can now gain visibility into their Zoom accounts within OpsRamp. With a focus on Zoom usage and plan consumption, users can visualize Zoom metrics in Dashboards, view their account details, and report on their Zoom utilization back to the business for financial planning and account management. Centralizing insights from Zoom, along with the rest of the IT infrastructure, consolidates the view for Ops and Tools teams and drives collocation of critical data within a single platform.

Multi-tier default dashboard support for Dashboard 2.0

We have enhanced Dashboard 2.0 to support setting default dashboards at the client and partner levels based on role.

Limitation: Only client administrators and partner administrators can set default dashboards for other users.

OpsRamp data source for Grafana

Grafana serves as the monitoring hub for SREs and DevOps teams around the world. As a member of the cloud-native community, OpsRamp proudly announces that it is now a data source for Grafana. SREs and DevOps teams can leverage the metrics being collected by OpsRamp to be used in Grafana. Whether it is SNMP, VMware, WMI, Prometheus, or other monitoring integrations, SREs can visualize metrics in Grafana and use OpsRamp as their datastore for persistent storage and long-term retention.

Resource availability metrics

Availability represents the ability or aptitude for a service, application, or infrastructure element to do the required tasks in a way that works for the business. Insight into the availability of applications, services, and infrastructure provides Ops teams with more control and visibility over their managed resources. OpsRamp now provides Ops teams the ability to granularly visualize, alert, and report on availability metrics over time. This enhanced control enables Ops teams to watch the high-level metrics that provide early warning indicators of service degradation before an SLA is breached.

PromQL support in alert definitions

Alert Definitions now support the ability to set PromQL queries. Administrators can now create query-based alert definitions that span multiple resources, applications, and metrics. This flexibility enables administrators to create more meaningful alerts, which results in less alert noise and drives focus to higher-level constructs, such as applications, clusters, or sets of hosts responsible for delivering and providing a service to an end-user.

Constraint: Limited to automonitoring-enabled clients.

Event and Incident Management

Business hours in alert escalation policies

We have introduced a new attribute to allow triggering and filtering of Alert Escalation policies based on the Business Hours defined under client settings.

Business hours in service desk SLAs

We have enhanced Service Desk SLAs such as time to first response and time to resolve will now only include the hours defined as business hours in client settings.

Wild card filter for learned configuration at alert escalation

We have introduced wildcard expressions to the learned configuration training file used in Alert Escalation. By using regex, we no longer require an exact match to detect patterns.

Alert enrichment reformatting of the alert subject message

We have added the ability to run a process automation workflow to update and enhance the alert subject for ingested alerts that may not have sufficient details.

Create a correlation method where incidents are opened immediately

We have removed the stop-gap that caused a delay in incident generation from alert escalation policies when executed subsequently with alert correlation policies. Incident generation will now occur.

Alert suppression based on a counter

We have introduced a new attribute called Alert Occurrence Frequency to First Response Policies that will suppress the alert based on how many times it occurs within a user-defined time interval.

Remediation and Automation

Support for Windows Defender antivirus

Support for windows defender anti-virus is added.

Dynamic process workflow script tasks

Workflows script task now supports dynamic input using decision tables.

Controls to install only baseline patches

Patch workflows support the ability to install just the chosen baseline of patches. Before this, the agent would install all the approved patches when a patch installation was triggered. With this change, a user can now control which specific baseline of patches need to be installed when the patch installation happens.

Nested process automation workflows

Workflows now allow you to call an already-defined process definition as a subprocess of another process definition. This way you can reuse existing workflows and do not have to redesign an entire workflow for every small customization.

Platform

Ability to run FreeBSD agent as a non-root user

Now you can install and run the agent as a non-root user on the FreeBSD operating system. Previously, the FreeBSD operating system agent worked only with root users.

Update agent screen legacy issues and improvements

Now you can find the agent update status directly from the Setting > Monitoring > Update Agent page. This feature will give more visibility about agent update status and in case of agent update failure the reason is shown in the UI.

Separate permission for scheduled maintenance

A new permission is added to control privileges to view/manage scheduled maintenance. Scheduled maintenance permission was earlier embedded in the device manage permission. With this change, users no longer need to be given device manage permission if the idea is to let them manage the maintenance of resources.

Week of November 9, 2021

Week of October 19, 2021

Week of October 12, 2021

Week of October 5, 2021

Week of September 21, 2021

Update Type	Category	Change Description
Enhancements	Alert Management	Add a count records API for pagination when consuming query service get records
	Availability	Enhancement to the auto-heal job to support pod separation
	Cloud Monitoring	Monitoring support for Azure hosting environment
	Dashboard	API support for partner sharing
	Dashboard	Dashboard sharing in Dashboard 2.0 is enhanced to include partner-level roles. This allows dashboards to be shared with partner users.
	Evaluation	Remove Custom Attributes permissions
	Evaluation	Change image retrieval of email templates from URL to cid
	Evaluation	Resources limit should be configurable
	Patch Management	Add a new dropdown menu in the patch installation and approval tasks
	Patch Management	Numerous process list view improvements in the patch configuration policy
	Patch Management	Add emergency option to patch installation task
	Patch Management	Add emergency tag to patch approvals in workflow
	Patch Management	Show the Only Patch category process in the patch configuration policies
	Patch Management	Add search option in process dropdown for patch config policy
	Patch Management	controller support to return the list of baselines
	Patch Management	APIs for patch compliant/non-complaint resources
	Patch Management	Get compliant/non-compliant workflow patch service task
	Patch Management	UI implementation for get compliant/non-compliant workflow patch service
	Patch Management	Providing workflow patch service to get the compliant / non-compliant resource list by baseline for the selected compliance
	Patch Management	Handle emergency patch installation at tenant level
	Process Automation	Add a category filter to the process search API
	Process Automation	Implement UI to support dynamic values for REST task
	Security	Implemented xssfiterTag in msp tag library to nullify all event listeners
	UI	Disable showing SDK based apps in onboarding wizard
	UI	To restrict use of master agent, added not recommended text for agent management profiles
	UI	Onboarding Wizard | Enforce permissions
	UI	ui implement partner role sharing
	UI	Add UUID to GET /tenants/{tenantId}/roles/dashboard/{dashboardId} in ITOM
	UI	Add UniqueId column in console model
	UI	Document set default dashboard endpoint
	UI	Document get default dashboard endpoint
	UI	Recent searches in Infrastructure search
	UI	v2 Infrastructure Page | Recent Queries
Issues Fixed	API Framework	How to get ended and plaining Resource Note using API
	Alert Management	First Response suppression policy is not working
	Alert Management	Ticket with Agent offline generated for correlated alert was not auto-closed
	Alert Management	Some alerts are not being suppressed with the First Response policy
	Alert Management	FT-Alert Browser 2.0 is not showing any alerts
	App Framework	Fix adding account even if mandatory fields are not provided
	CS Grid	Alias names for VSP devices are missing during the daily discovery run
	Cloud Monitoring	AWS Cloud rescan failed
	Cloud Monitoring	Azure info was showing undiscovered resources
	Cloud Monitoring	Status is not reflecting immediately when performing a scan from onboarding flow
	Core Platform	Error creation of SimpleAPITemplate instance
	Dashboard	Fix issue of consoles showing active that have not been active
	Evaluation	FT-Issue with Infrastructure >> Resources tab
	Evaluation	The FT-Invited By column displays blank when a user is searched
	Evaluation	Unable to invite a colleague when a user is on the dashboard
	Evaluation	Duplicate Alert Definitions creating in name of GCP Firewall Dropped Packets
	Knowledge Base	Search KB Article API getting null data results on response body
	Monitoring Management	Fixed the hitachivsp_storage_Cha_Cache_Path_Usage_Rate metric not populating data
	Patch Management	Unable to access patch config job
	Patch Management	Fix excessive number of patch scan details notifications
	Patch Management	Scheduled script job triggers are not scheduling during startup
	Patch Management	Script search is not working
	Patch Management	Unable to un-manage the devices
	Process Automation	Client Admin cannot see process definitions
	Process Automation	Issue while trying to view the latest entries under Running process instances or Recently completed
	Process Automation	Fixed filters under Start Event Type/Start Event Operation where previously selected checkboxes are not visible
	Reports	Audit logs do not show deleted device information
	Resource Management	SentinelOne agent not showing in OpsRamp under Installed Software section
	Resource Management	Search 2.0 is not working for the new clients
	Resource Management	In Attributes>Hardwares>Logical Disks, getting 400 error when clicking monitor button
	Security	Fixed Integration > Settings (import) vulnerability
	Security	Fixed Monitoring > Events (import) vulnerability
	Security	Fixed Monitoring > Events (add) vulnerability
	Security	Fixed Monitoring > Metrics (import) vulnerability
	Security	Fixed Monitoring > Metrics vulnerability
	Security	Fixed Knowledge Base > Upload comments attachment vulnerability
	Security	Insecure CORS
	Security	VA-Improper access control-Reports-View-details
	Service Management	Fixed slow incident API response
	Service Management	Fixed UI scrolling issue when trying to attach alerts to incidents
	Templates	Unable to edit monitoring template globally: Prod > System Health > Host Resource MIB
	Templates	Fixed No SNMP credential set mapped to device template error
	UI	UI flickers while running discovery for network devices
	UI	Fix cause of synthetics 404 error
	UI	Gateway device creation not working
	UI	Clicking filters under monitors results in a blank page
	UI	Column alignment issue with loading in device group
	UI	Alignment issue in Management Profile details page
	UI	Fixed edit script input window width
	UI	V2 Infra search query appends with $resourceType as other
	UI	Fix console dropdown icon alignment in Firefox
	UI	In infrastructure maintenance list, add record count and pagination
	UI	When opening any incident from the Alert Escalation policy, partner and client dropdowns are missing in the opened Service Desk tab
	UI	Fix error loading tile attachment error when importing curated dashboards locally
	UI	Fixed inconsistent UI font size
	UI	Dropdown chevron missing in navbar on topology screen
	UI	Make table page selection UI consistent in dark mode
	UI	Add a dropdown component to the Alibaba flow
	UI	Fixed UI alignment for Google cloud list display
	UI	In Client edit page, enable/disable of Application Discovery and Dependency Mapping is not taking effect immediately
	UI	Correct the agent installation instructions for various Linux platforms
Documentation Changes	—	Client ID with UUID format updated added to release notes
	—	Fixed MSSQL configuration parameter name:description discrepancy
	—	Added data collection section to AWS/GCP/Azure/Alibaba documentation
	—	Documented SNMP v3 trap processing on the gateway
	—	Added SSH login restrictions in gateway and Syslog settings to the classic gateway documentation
	—	Patching not supported on a Linux gateway documented
	—	Updated platform overview page
	—	Alibaba cloud and resources documented
	—	automonitoring={automonitoring flag} argument for automonitoring in .msi installtion documented
	—	Connecting gateways using daisy chaining documented
	—	Document prediction tab in alert detail view
	—	Regex-based alert enrichment policy documented
	—	Document alert predictions page
	—	New UI for custom branding documented
	—	Document alert updated time behavior and UI change
	Agent	Agent self-heal alerts for applicable monitors documented
	Agent	Shell- and Python-based deployment steps documented
	Alert Management	Alert Predictions feature documented
	Cloud-Native Monitoring	Fixed enhanced Kubernetes cronjob/hob metric support typo
	Compute Monitoring	Added additional details to the Cisco Hyperflex integration documentation
	Integration Framework	Legacy webhook URIs for alerts and incidents EOL deprecation documented
	Integration Framework	Legacy webhook URIs for alerts/incidents removed from integration docs
	Recommended Templates	Linux OS performance remote monitoring for gateway (V2) template added to the Recommended Templates document
	Recommended Templates	For SNMP, added monitoring template documentation for Cohesity
	Recommended Templates	Added VMware-tunnel-server-MIB templates to the recommended templates and support matrix documents
	Recommended Templates	MSSQL monitoring templates documented
	Recommended Templates	Remove gateway recommended templates, which are no longer supported
	Remote Consoles	Java consoles deprecation notices updated
	Synthetics	Documented custom error messages in synthetic transactions
	Synthetics	HTTP-SCRIPT transaction monitor success and error screenshot documented
	Synthetics	Synthetics configuration parameter details documented
	core platform	Added alert definition feature to release note

August 2021

We are excited to announce our Summer 2021 (v10) update!

Discovery and Monitoring

Windows Agent Automonitoring | Host Performance and Application Monitoring

Monitoring Management

Clients with auto-monitoring enabled clients can use the windows agent to automatically monitor Windows-related performance metrics and applications, including Active Directory, MSSQL, and Exchange. This simplifies and accelerates time-to-value for monitoring Windows-based resources.

Limitations:

• Limited to only clients with auto-monitoring enabled
• Application support is limited to Active Directory, MSSQL, and Exchange

Alibaba Cloud Discovery and Monitoring

Cloud Monitoring

Alibaba Cloud discovery and monitoring are now supported. Cloud operators can easily onboard Alibaba Cloud resources and get visibility into key services and resources.

Limitation: Discovery and monitoring are limited to ECS Instances, Autoscaling, RDS, LoadBalancer, EMR, and VPC services.

OpenShift 4 Discovery and Monitoring

Cloud-Native Monitoring

Red Hat OpenShift 4 is now supported. Kubernetes administrators can discover and monitor the OpenShift 4 Kubernetes environment for alerting, visualization, and troubleshooting. After an Openshift 4 environment is onboarded, administrators can leverage Dashboard 2.0, alert correlation policies, service maps, and more to manage their OpenShift 4 environment.

Prometheus Metrics Integration | VM Deployment

Cloud-Native Monitoring

Metric ingestion for Prometheus running on bare metal or virtualized infrastructure is now supported. Prometheus metric data is scraped and store. This functionality enables DevOps teams to centralize metric storage across their Prometheus stack and generate dashboards to showcase application health and performance.

Limitations:

• Limited to only clients with auto-monitoring enabled.
• Alerting on Prometheus metrics is not currently supported.
• Compatible with Dashboard 2.0 only.
• A maximum of 30 metric tags is stored.

Automonitoring | Enhanced Linux Process Monitoring

Cloud-Native Monitoring

For clients with auto-monitoring enabled, the Linux agent now automatically collects key application processes running on the host. Linux administrators can filter, alert, and visualize the running processes to increase insight into the application health and performance indicated by the running processes on a host. Linux administrators can also create regex statements within the agent to include or exclude specified processes.

Limitations:

• Limited to only clients with auto-monitoring enabled.
• A maximum of 30 processes can be visualized.

Availability for Automonitoring | Alert Definition Support

Availability, Monitoring Management

For clients with auto-monitoring enabled, Alert Definitions now support the ability to set resource availability based on a critical alert state. Administrators can more easily get a high-level understanding of monitored infrastructure availability and generate reports to share infrastructure availability with key stakeholders.

Limitations:

• Limited to only clients with auto-monitoring enabled.
• Alert definitions must be manually edited to include this option.

Dashboard 2.0 | Enhancements

Dashboard

Dashboard 2.0 now has an updated color palette, updated curated dashboards, and improved performance.

Metric Notation Changes for Gateway Resources

Monitoring Management

As a continuation of the new canonical metric formatting, metrics for gateway resources are reformatted using underscore notation. Metric tags are added to enable advanced filtering in Dashboard 2.0 and Alert Definitions. Administrators looking for advanced metric data filtering to create meaningful visualization and aggregations can leverage these tags to aggregate metrics across their hosts, individual processes, and more. For more information, see the Platform > Dashboards > Dashboard 2.0 documentation.

Show Public Synthetic Collector Health in health.opsramp.com

Synthetics

The health and status of the public synthetic collectors can now be viewed in the health.opsramp.com portal. Where a public synthetic monitor is no longer reachable by public collectors, administrators can track the status of the collectors until they are resolved by the OpsRamp engineering team. Administrators can subscribe to the health portal to get updates on any changes or service outages relating to the synthetic collectors within their POD.

Hybrid Cloud Onboarding Wizard | Edit Integrations

User Interface

For clients with auto-monitoring enabled, administrators can now edit cloud-based integrations in the onboarding wizard. This permits easier cloud integrations post-creation management and ensures that integrations are correctly configured.

Limitation: Limited to only clients with auto-monitoring enabled.

Edit and Search for Client / Resource Notes with a Future Date

User Interface

You can search and edit Client and Resource notes set for a future date for easier management and configuration. This ensures that administrators have sufficient visibility into notes with a future date.

Standardize Synthetic Public Locations

Web Services Monitoring

Synthetic locations are standardized across all OpsRamp PODs. This provides a more consistent experience across the PODs when configuring and selecting public locations for synthetic monitors.

Event and Incident Management

Predicted Alerts

Alert Management

OpsRamp introduces a new machine learning alert management policy, user interface, and alert type that provides the ability to predict and prevent alerts from becoming incidents and therefore avoiding costly outages and impacting the customer experience.

Alert Prediction Policy

Administrators can easily add and configure alert prediction policies in the same way as other ones. Specific options provided are to select the required seasonality timeframe ranging from 7 to 90 days worth of alert data that is analyzed and also the ability to generate predicted alerts that can then be managed using your existing alert management workflows.

Alert Prediction UI

Users and operators can visualize predicted alerts identified by accessing the “Alert Prediction” page under “Command Center” where they can select seasonality groups and required timeframe.

Alert Prediction API

Similar to other types of alert policies, API users can now use the /api/v2/tenants/{tenantId}/policies/alertprediction endpoint to create an alert prediction policy, generating predicted alerts with the required seasonality time-frame.

Alert Prediction Tab in Alert Detail View

Users and operators can view the rendered prediction chart by selecting a new “Alert Prediction” tab in the alert detail view. Note: This view is only available when the alert is of the type “Prediction”.

Alert Enrichment

Alert Management

OpsRamp introduces a new alert management policy that provides a convenient way to enrich alerts using regular expressions to identify the problem area from the alert subject or description fields. The default “Problem Area” field is the metric name and by enriching it helps users and operators with troubleshooting.

Various Alert Management Enhancements

Alert Management

The following alert management enhancements are now available in this release:

• The alert detail page “Create Incident” button label is changed to “Take Action”.
• The “Take Action” button in the alert detail page now includes the ability to run a process automation workflow.

Remediation and Automation

Auto Approval of Patches Extended to All Type of Patches

Patch Management

Process automation workflows can now be used to auto-approve all patch categories, including definition updates, feature packs, service packs, updates, and update rollups.

Process Automation | Patch Management

Process Automation

Patching tasks are added to the process automation workflow. These tasks include patch scan, patch installation, and patch approval.

Process Automation | Enhancements

Process Automation

The following process automation enhancements are now available in this release:

• A new platform service task is available to find alerts that can then be used for various housekeeping tasks
• Process definitions can be triggered when an incident is created or updated as the signal start type. This allows users to create end-to-end incident response workflows
• Enhanced process definition and process instance filtering capabilities

Platform

Agent deployment using SHELL and other improvements

Agent

An agent deployment shell script is provided to help deploy the agent on Linux and FreeBSD servers. You can download the shell-base Agent deployment script at Setup > Downloads > Agent. Also, you can choose to download the shell script and Agent MSI using the API.

Constraints: The existing Python-based script needs Python as a prerequisite for agent deployment whereas the shell script runs without Python.

Clean Windows Agent uninstallation

Agent

After uninstallation, the agent usually left traces in the Windows registry. With this release, the agent cleans up the associated registry entries after uninstallation.

Agent log file backup count increased

Agent

Agent logs are rolled out when they reach 2MB in size and are saved in compressed format. The number of log backup files is increased from three to five. This is expected to help with troubleshooting.

SNMP v3 Trap processing with user-specified credentials

Classic Gateway

The gateway now processes SNMP v3 Traps with user-specified credentials. Previously, the gateway only processed traps from end devices with predefined credentials provided by OpsRamp.

You can now define your own SNMP v3 credentials on the gateway to process v3 Traps.

ClamAV antivirus definition updates using proxy

Classic Gateway

The gateway ClamAV antivirus utility periodically checks for antivirus definition updates. When the gateway communicates using an external proxy, the request from the gateway to the ClamAV database uses a customer-configured external proxy. Previously, ClamAV made a direct connection for definition updates.

API to enable/disable SIP and Synthetics

Classic Gateway, UI

The gateway management profile has a provision to enable SIP and Synthetics services on the gateway. With this release, you have the option to enable or disable the services using the API.

Restrict unsupported Gateway updates

Classic Gateway, UI

As part of the N-2 support policy, gateway versions N-1 and N-2 can be updated to the latest version (N) from the Setup > Management profile. Any gateway below version N-2 is not supported for the update.

Gateway Syslog forwarding configuration APIs

Classic Gateway

The gateway Web User interface has an option to configure an external Syslog server as a receiver. This functionality permits the gateway to push gateway-generated Syslog messages to the external receiver.

With this release, you have the option to configure this feature using the API.

Dashboard 2.0 | Client-level Sharing

Dashboard

Partner and Client users can now share dashboards with other client users based on role. This facilitates dashboard templatization and replication.

Limitation: Can only share with client users

Dashboard 2.0 | Metric Tile Gauge Visualization

Dashboard

The metric tile in Dashboard 2.0 now supports a gauge visualization. Gauge charts provide a convenient way to visualize metric values that can arbitrarily increase or decrease within a fixed range.

Browser-based Remote Console | General Enhancements

Remote Consoles

Browser consoles are now optimized for better performance.

Suspension of Inactive Reports

Reports

Reports that have not been downloaded for an extended interval are now placed in the suspended state. Reporting schedules can be resumed at any time. This helps improve the performance of reporting schedules that are currently in use.

Dashboards 2.0 | Dark Mode

Dashboard

Dashboard 2.0 and the Infrastructure > Search page now support dark mode. Dark mode can be enabled in Profile Details. This provides administrators who are accustomed to a Dark UI/UX a darkened UI/UX with a stark contrast using darkened tones and palettes.

Limitation: Dashboard 2.0 and Infrastructure > Search are the only pages that currently support Dark Mode.

Browser Consoles

Logging and downloading standard console outputs

Remote Consoles

An option is now available to capture and download the standard output from browser-based SSH and Telnet consoles for better incident analysis and faster problem resolution.

Limitations:

• Console Logging at the client level must be enabled.
• Awareness of scriptreplay utility.

APIs

Product API updates

APIs

New Alert prediction APIs and Resource query endpoints are updated to get resource dnsName attributes.

A new client ID UUID format is now effective when using the API. Client IDs for new clients have a 36-character format. For example: 486k5032-g13a-47b8-a068-bc37e0e7ffee. Refer to the /api/v2/tenants/{orgId}/clients create client endpoint example response. Existing clients are unaffected and continue to use the legacy format: client_xxxx.

Process Automation

APIs

You can now automate workflows using process automation APIs. See the API > Automation endpoints documentation.

Updated Gateway API’s

APIs

Gateway APIs are optimized with fewer endpoints for querying classic Gateway configurations. See the API > Resource Management endpoint: /api/v2/tenants/{tenantId}/resources/{resourceId}/remoteConsoles documentation.

Browser console APIs

APIs

The Browser Console API enables users to configure, identify configured consoles, and query managed resource audit recording data. See the API > Resource Management endpoint: /api/v2/tenants/{tenantId}/resources/{resourceId}/remoteConsoles documentation.

Week of July 13, 2021

Week of June 29, 2021

Week of June 22, 2021

Week of June 15, 2021

Week of June 8, 2021

Week of May 25, 2021

Week of May 11, 2021

Week of April 27, 2021

Week of April 20, 2021

March 2021

We are excited to announce our Spring 2021 (v9) update!

This release focuses heavily on our Discovery and Monitoring solution. Our goal is to provide a streamlined monitoring experience for teams that want visibility into Public Cloud and Kubernetes-based applications and workloads.

Discovery and monitoring

Auto-monitoring

Seamless onboarding and monitoring of public cloud, cloud-native, and Linux agent resources

Newly-created clients have the option to set discovered resources to be automatically monitored. This enhancement greatly simplifies the setup process for getting resources onboarded and monitored.

Resources that qualify for auto-monitoring include:

• AWS, Azure, and Google Cloud resources
• Kubernetes resources, including Openshift and K3s
• Linux agent-based resources (RHEL, SUSE, Oracle Linux, Amazon Linux)

Hybrid cloud onboarding guide

The hybrid cloud onboarding guide focuses on moving administrators from setup and configuration to visualizing performance metrics as quickly as possible.

After the onboarding guide completes, a new dashboard model and a set of curated dashboards are presented. The dashboard model and set of curated dashboards are based on the onboarded integrations and technology.

The resources supported in the onboarding wizard include:

• AWS, Azure, and Google Cloud
• Kubernetes
• Linux agent-based systems (RHEL, SUSE, Oracle Linux, and Amazon Linux)

Alert definition model

Accompanying the new auto-monitoring model, a new alert definition construct is available that allows administrators to streamline threshold settings on metric data. The new model provides enhanced flexibility for setting alerts and a centralized repository of all alert definitions that users set on metric data.

Dashboards 2.0

The new dashboards allow you to create and customize visualizations for your cloud and cloud-native infrastructures. Dashboards 2.0 has a built-in query builder that allows you to write complex queries using Prometheus Query Language. These dashboards currently support the following tile types: rich text, image, line graph, and bar graph. Dashboard 2.0 also offers a robust color palette to format and style your charts and graphs to fit your needs.

Curated dashboards

Curated Dashboards are out-of-the-box dashboards that are configured to give you instant visibility into the status/health of popular cloud/cloud-native services such as AWS, Azure, GCP, and Kubernetes. Curated dashboards can be copied and used as a starting point to create custom dashboards.

Container and cloud-native monitoring

Container-based application detection

With the focus on providing visibility into containerized workloads, native container monitoring is extended to support the discovering and monitoring of containerized applications. Users can visualize application metrics and alert on key performance indicators to ensure that applications are available and running.

Providing visibility into the applications running in containers gives administrators the next level of insight into the services supporting their business applications. Over 25 applications are auto-detectable, including Cassandra, MongoDB, MySQL, and Kafka.

Prometheus metrics integration

The ingestion of Prometheus metrics into the platform is available. Metric ingestion provides data federation across their Prometheus instances and long-term storage of Prometheus metric data.

Enhanced Kubernetes cronjob/job metric support

The Kubernetes agent implementation now collects cronjob and job metrics from kube-state.This enhancement permits visibility into the active jobs running within the kube cluster and enables kube admins to more easily troubleshoot job failures and errors that occur.

CRI-O Runtime Support

The container runtime support is extended to include CRI-O. CRI-O is the default container runtime for RedHat OpenShift. The discovery and monitoring of CRI-O containers is supported. CRI-O provides administrators with additional context about the health and performance of their applications running on the CRI-O container engine.

Filter discovered containers in agent configuration

OpsRamp has extended its container filtering capabilities to allow for administrators to include and exclude containers being discovered and monitored by OpsRamp. You can filter the discovered containers in both the kubernetes and linux agent. This flexibility allows for administrators to only onboard containers that are relevant for their business, and ensure they are only paying for what is important for them.

Public cloud resource support

The public cloud monitoring is now extended to support several key services within AWS and Azure.

AWS

• AWS Connect

Azure

• Azure Blob Storage
• Azure Table Storage
• Azure File Storage
• Azure BatchAI Workspaces
• Azure BlockChain
• Azure Databox Edge
• Azure Logic Integration Service Environment
• Azure Kusto Clusters

Updated Azure Metric Support:

• Azure CDN
• Azure ExpressRoute

Azure monitor event ingestion

Events that are generated by Azure Monitor can now be ingested.

Administrators can post events from the Azure monitor into OpsRamp to federate their event management and reduce event fatigue. Native alert correlation and escalation policies ensure that events are de-duplicated, correlated, and escalated to the appropriate team members.

Block agent installed cloud resources without an integration

Previously, agents installed on cloud resources (AWS, Google Cloud, Azure) without an installed cloud integration automatically connected to OpsRamp. For auto-scaling resources, this often meant that stale resources persisted after the resource was deleted in the cloud provider because agent installed resources are not deleted automatically.

Administrators can configure the option to block cloud resources with an agent installed if there is no matching cloud account ID. This permits administrators to reduce stale resources and ensure that only the resources they care about are onboarded.

Notification and blocking of duplicate cloud account installations across clients

In large organizations, it is not uncommon for many administrators to have access to the same cloud account. Unfortunately, administrators that integrate cloud accounts with OpsRamp might not be able to determine if the account is onboarded previously, and might reinstall it in a separate client. This creates duplicate resources across clients and increases cloud-watch spend. Now, administrators can set configuration to block duplicate cloud accounts across multiple clients.

Datacenter monitoring

Cisco Hyperflex

Discovery and monitoring of the Cisco leading Hyper-converged infrastructure solution, Hyperflex HCI systems, is supported.

Integration covers discovery of Hyperflex components, including clusters, nodes, storage disks, and VMs, monitoring them for performance and availability. Integration also supports event ingestion from Hyperflex into OpsRamp.

Event and incident management

Partner-level first response policy

Users who manage multiple clients on behalf of customers can now create a first response policy at the partner level to significantly reduce the time needed to create and manage alert policies. A single machine learning training file is provided for ease of use and convenience.

Seasonality time frame selector

To further reduce alert noise and fatigue, the client level first response policy now includes the option of selecting a time frame of up to three months to identify alert seasonality patterns and suppress them. Previously the default was three months of alert data.

Custom attribute alert escalation support

Users who have defined custom attributes for their resources and services can now select them during the configuration of alert escalation policies when defining alert conditions.

Enhanced webhook-based inbound service management entities

Collaboration integration inbound configurations are extended to support service Requests, problem records, and change record, with incident management. This enhances the capability for integration with webhook-based service management entities.

Remediation and automation

Timer boundary event

Often, during the runtime execution of a process automation workflow, there is a need to pause for a specific time interval before continuing to the next task in a sequence flow. The timer boundary event now adds this flexibility when creating workflows.

Permission set

Administrators can now provide secure access to process automation features within the platform to only those users who are required to view or manage workflows.

Process definition and instance search bar

A new search bar is provided to enable automation users to rapidly search for process definitions or process instances that are available to manage and view.

Patch management and antivirus

Patch installation progress tracker

Users can now track patch installation progress right from the patch configuration page. You can see the approved, installed and failed patches in the patch configuration in quasi-real-time. This allows the patch administrators to take corrective action on failed devices within the patch window.

Notification for superseded patches

Users can now choose to be notified every time a superseded patch is un-approved. Users subscribing to the patch scan notification email get a summary of all approved patches that have since been unapproved because they are superseded.

Bitdefender antivirus support

Bitdefender antivirus is supported. Users can configure an antivirus update job to update Bitdefender definitions to the latest versions.

Reports and exports

Agent connectivity details in inventory report

The Inventory Report now includes an attribute for the agent connectivity method, for agent-managed devices. This attribute provides information on whether the agent is installed to connect directly or through a proxy.

Include only specific hours of week in reporting period

The customizability of reporting periods is improved by allowing users to report on specific hours for each day of the week. Common usage for this feature is to schedule reports for business operating hours. This change is now available for the Alert Report, Availability Report, and Network Statistics Report.

Metered usage export

A new batch export type is available for exporting resource usage over a time interval. The usage export provides both a breakdown of metered usage by resource type and a breakdown of usage by tenant. This export provides insight into how resource consumption is metered.

UI enhancements and enablement

New infrastructure search

The new infrastructure search allows you to more easily access resources within a certain client. You can do advanced search queries to find resources and access their recent queries at a later time.

New platform navigation

The new navigation allows users to more easily access platform areas from anywhere on the platform. By moving the core interaction to the top header, users have more horizontal space to do tasks.

Modernized login screen

The default login screen now features a modernized look and feel.

New in-app feature request support

You can now submit feedback within the application by clicking on the top right of your user profile icon to access the Resource Center and clicking Share Your Feedback.

The submitted feedback is reviewed by the OpsRamp team and is used to make future product decisions.

In-app guides

The UI now includes feature guides that educate you about new features. These guides highlight a feature with a short descripton or steps you through the process of using a feature.

APIs

The OpsRamp API documentation site is improved and provides the details about the schema and payloads for API endpoints.

Alert management

• First response policy APIs is extended to the partner level and at tenancy scope. This feature allows the administrator to efficiently manage all client policies.
• First response policy APIs support a seasonalitytimeframe property. This feature defines the training window and is used to detect patterns. Default: Three (3) months of learning data.
• Correlation policy APIs are updated to handle Machine Learning attributes using filtering criteria and uploading the training file.
• Alert API is available to retrieve correlated alerts for a given Inference alert.
• Alert APIs are available to enable automated uploading of training data and automated learning of machine learning-based policies.

Integrations

• Cloud API for K8 defines a default parameter.
• Collaboration APIs are extended to support change records, service requests, and problem records configurations for webhook-based inbound integrations. This is done by accepting ITSM tools that support webhook-based entities.
• APIs for outbound configurations are updated to also support multipart attachments.
• Integration API for VMware supports resource discovery configurations for VMware Compute integrations.

Process automation

Automation APIs are available for designing and managing process workflows.

Deprecated features no longer available

Legacy Java consoles

As announced in an earlier deprecation notice, legacy Java consoles are now end-of-life and the listed features are no longer available.

• Console launch using VNC
• File transfer option using FTRANSFER
• Terminal access using RMSHELL option
• Teamviewer Integrations

Users can now launch consoles within a browser.

Impacted resource tab

As announced in an earlier deprecation notice, the impacted resources tab and corresponding APIs are removed from the infrastructure page. To gain insight into resource relationships, leverage the native topology explorer and related Topology APIs

Stopped agent support for EOL operating systems

As announced in an earlier deprecation notice, Linux Agent is not supported on CentOS 5.x, Ubuntu 10.x, 11.x, 12.x, and 13.x operating systems because support for the OS has ended.

Week of February 16, 2021

Enhancement

• Stability: The Resource page is optimized to reduce page load time for several critical user flows. This includes the rendering of the resources page, navigating from resources to resource groups, and loading the resources within a resource group.

Issues fixed

• Resource Groups: Fixed an issue associated with creating a resource group while using the Add using Query option.
• Stability: Fixed an issue associated with navigating resources.

Week of January 26, 2021

Issues fixed

• Service Management: Fixed an issue that caused unexpected email subjects in Incident Notification emails.
• Notification: Fixed an issue that blocked approval requests from being sent to email from OpsRamp service desk.
• Agent: Fixed an issue incorrectly handling external parameters for app monitors
• Agent: Fixed an issue that blocked the older version of agents from updating to the 8.0.0 version.
• Agent: Fixed an issue causing an incorrect mapping of free disk values.
• Report: Fixed an issue in inventory reports causing confusion as to what resource attributes were being filtered against.

Week of January 5, 2021

Enhancement

Templates: Added SNMP-based monitoring support for NetApp SolidFire storage infrastructure.

Issues fixed

• Synthetic Monitoring: Fixed an issue causing alignment issue for metrics on recorded script-based synthetics.
• Process Monitoring: Fixed an issue blocking editing of Linux agent process monitors within a template.
• Monitoring Management: Fixed an issue allowing for the creation of duplicate client-level metrics.
• Availability: Fixed an issue causing agent-installed resources to display the status as Down even though the application represented those as being Up.
• Service Desk: Fixed an issue preventing editing of My Views within the Service Desk module.
• Metric Report: Fixed an issue wherein the the Metric report appeared blank despite a successful run.
• Alert Management: Fixed an issue causing alerts to be generated during the scheduled maintenance period.
• CPU Information: Fixed an issue causing discrepancies in the listing of CPU information on the Linux installed hosts.